Job Description

To manage allocation and quality of work within area of responsibility

Hello Future Team Leader

Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.

As part of our team in FNB Life Assurance you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Are you someone who can:

Manage, support, guide and develop the claims administrators and manage the daily operations of such teams.Identify trends and provide feedback on calls and escalations to Admin manager to rectify any possible risks for the business or to enhance products and service.Maintain and strengthen relationships with all role players.Implement and adhere to best practice guidelines, policies and procedures.Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions.Comply with governance in terms of legislative and audit requirements.Coaching agents based on call and transactional quality management through regular audits with the team to improve operational efficiencies.Collate, manage, and report on daily / weekly / monthly operational progress as aligned to strategic objectives.Onboarding and training of new staff.   Ensure appropriate skilling and adequate capacity of team members for the adherence to operational and service standards.Manage personal and Team Management development to increase own skills and competencies for the Team Leader function and future Managerial growth opportunities.

You will be an ideal candidate if you have:

Experience in managing a team would advantageous.RE qualification an advantageLife Insurance background would be advantageous.Bachelor’s Degree an advantage 

You will have access to:

Opportunities to network and collaborate.A challenging working environmentOpportunities to innovate.

We can be a match if you are:

Adaptable and curiousAnalyse complex data setsThrive in a collaborative environment.

Apply now if you are interested in taking the next step. We look forward to engaging with you!

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

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Job Details

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

18/11/24

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.