JOB FUNCTION/PURPOSE

The Administrative Assistant II is responsible for performing basic administrative support of a moderately skilled nature.

RESPONSIBILITIES

Manages the workflow of a specific department or team. Answers and directs phone calls, including distribution of off-hours messages. Assists and directs all guests, clients and customers for meetings, appointments, and service. Performs general office support duties including copying, filing, mailing, and faxing; maintaining office directories and filing systems; managing office supplies. May also perform support tasks related to customer service, finance and human resources as needed. Schedules meetings, books conference rooms and assists in meeting support. Initiates action items from manager’s meeting notes and distributes accordingly. Prepares basic correspondence (email, letter, etc.) as directed by manager and appropriate team members Coordinates catering for events. Assists manager with special projects as needed. Other duties as assigned (region specific).

Education/Experience: High School Diploma or GED and 2-3 years of administrative experience.

Technical: Intermediate proficiency with Microsoft Office applications & internet. Ability to learn CAD and numerous software programs. Advanced math skills including debits & credits. Working knowledge of post office protocol, bulk mail processing, work order systems & handling.

Communication: Communicates clearly & professionally. Contributes to a positive internal & external customer experience. Maintains composure in challenging situations. Collaborates with others. Asks for constructive feedback.

Problem Solving & Quality: Pays attention to detail. Identifies & solves problems. Escalates issues accordingly. Checks work for quality. Shares suggestions to improve quality & productivity.

Managing for Results: Works independently with minimal supervision. Takes projects to completion. Follows all company policies & SOPs. Manages multiple tasks. Demonstrates flexibility in workflow & scheduling.