Administrative Assistant Job Details Job Location Cal-Tek - NORTH BILLERICA, MA Job Category Administrative Description Administrative Assistant The purpose of the Administrative Assistant role is to provide excellent customer and administrative service to Cal-Tek’s customer base. This role is the first point of contact for new and existing customers. It requires a detail-oriented and positive individual. Responsibilities: · Greet customers at the front window and lobby and receive/check in equipment into MET/TEAM to be tested for the customer. · Deliver checked in equipment to the receiving area. · Answer phone calls and direct calls or take detailed messages and deliver messages in a timely manner. · Respond to emails from customers and send updates on equipment status in a timely and professional manner. · Organize customer bills scan billing statements into computer. · Organize customer paperwork and file information in a timely and accurate manner · Assist with shipping equipment and documentation to customers · Assist with receiving shipments from customers, open boxes and route received shipments to the proper department · Receive payment information and enter it into the Traverse system · Other duties as assigned Required Experience and Skills: · Minimum 5 years solid Administrative Assistant experience in a testing laboratory or industrial setting · Minimum high school diploma or GED · Minimum 5 years Microsoft Office Suite experience including advanced Excel and Word knowledge · Experience with MET/TEAM Lab Equipment software or Traverse software a plus Additional requirements: · Positive friendly attitude · Quick learner · Detail oriented · Ability to juggle multiple duties and stay on task · Team player