Comfort starts with our 10,000+ team members across the globe, who are transforming the power of comfort every day. Our employees have the power to change lives, in our homes, work and communities. We foster an inclusive environment while honoring a legacy built on family, where everyone can be themselves.
 
If you are ready to join an industry leading organization where our people are the most important asset, and innovation propels us into the future, you’re ready to take your seat at La-Z-Boy Incorporated. 
 
WE BELIEVE IN THE TRANSFORMATIONAL POWER OF COMFORT

Job Summary:

The basic function of the Store Clerical Staff is to assist customers, sales and design staff and store management in the operations relating to the customer buying experience and the routine maintenance of the store.

Job Description:

Do you enjoy being part of a fast-paced, high-performance team?

Are you a people person who enjoys a good challenge?

La-Z-Boy is hiring one extraordinary team member to support our store as an Administrative Representative. You will work alongside the Manager, Sales Associates, and Designers as a team to provide our customers with an exceptional experience by answering calls, resolving customer concerns, keeping the showroom customer-ready, and some reporting items.
It’s time for you to join a company that values your ideas as much as your talent!

Starting Pay: $16 per hour

As a La Z Boy Administrative Representative, you will also enjoy excellent benefits including:

Health Insurance through Blue Cross/Blue ShieldDental and Vision InsurancePaid Vacation401k with match!

Qualifications and Skills of an Administrative Representative:

Dependable and on time every day. Our customers and team members are counting on you.Team player and Self-starter - You will have the training and mentoring you need. We then trust you to show up on time, ready to work, and get the job done right!Efficient and clear communicator – you will be working with our internal and external clientsMaintain an organized working environment with a high attention to detailAbility to problem solveAbility to learn new computer programsExcellent customer service skills – in person talking with clients and over the phoneAble to navigate multiple technologies while staying engaged with our customers

Requirements:

18 years or olderPrior related Administrative or Customer Service experienceProfessional dress and appearanceAvailable some weekends and most holidays – we’re closed Easter, Thanksgiving & Christmas!

Employee Assistance program (EAP):

At La-Z-Boy our employee’s wellbeing is a top priority!You will have access to talk confidentially with a licensed therapist (with topics such as: anxiety, depression, stress, grief, and relationships)Access FREE and DISCOUNTED resources for mental health, financial planning, legal advice, and caregiving referralsAccess to FREE online education resourcesFREE online will preparationHelp with better health care choices, like claims, billing, fee negotiation, and RNs who can explain diagnoses and treatments

Employee Rewards:

BRAVO POINTS – save up points rewarded by managers to spend on almost anything! From merchandise such as home supplies, electronics, apparel, event tickets, travel, mastery classes and more NAME BRAND ITEMS!YEARLY REWARD TRIPS to top sellers and random drawings! Trips have included Costa Rica! Cruises! Mountains of Banff!Employee Referral! Get rewarded for staffing at La-Z-Boy!

KEY RESPONSIBILITIES:
• Assist customers at the sales counter in a prompt, professional, and courteous manner.
• Respond to questions regarding EBCO sales and return policy, La-Z-Boy warranty and service, and direct customers to the appropriate department as required.
• Process payment on account transactions accurately utilizing the appropriate method of payment.
• Maintain necessary office forms and supplies as required for routine store operation.
• Assist sales associates and store management in running computer reports

SCOPE & IMPACT:
Understands and executes LZB policies and procedures and communicates this properly to customers. Utilizes computer to input comments and answer questions regarding order status, account balance, and inventory availability. Maintains professional phone etiquette, takes detailed phone messages and returns calls same day.

MINIMUM REQUIREMENTS:
• High School Diploma or GED
• Efficient computer experience
• 0-2 years administrative experience

PREFERRED REQUIREMENTS:
• Works well with internal and external customers
• Basic knowledge of fundamental concepts, practices, and procedures with ability to apply in routine situations

SUPERVISORY RESPONSIBILITIES: None

PHYSICAL DEMANDS/WORK ENVIRONMENT:
Retail Store environment using standard office equipment such as computers, phones, copy machine, filing and faxing

OUR PURPOSE:
We are La-Z-Boy Incorporated. Get comfortable with taking your work personally. Get comfortable with uncompromising quality. Get comfortable with caring about your colleagues and the consumers we serve. When people are comfortable, they are free to be themselves; to be fearless. When people are comfortable, they put others at ease and are more welcoming to different people and perspectives. When people are comfortable, they collaborate in meaningful ways. Being comfortable brings out the best in us.
We believe in the transformational power of comfort

OUR VALUES:
Courage – We aren’t afraid to try something new
• We are results oriented and can-do hard things.
• We do what is right.
• We challenge the status quo.

Curiosity – We are relentless in our mission to understand our business and consumers
• We ask questions and explore every opportunity.
• We embrace change.
• We test and learn.

Compassion – We honor our almost 100-year legacy that was built on family
• We lead with empathy in support of each other, our consumers and our communities.
• We foster an inclusive environment.
• We believe in positive intent.


OTHER DUTIES: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the incumbent for this job. Duties, responsibilities and activities may change at any time with or without notice.

Weekly Hours:

40

Work Shift:

At La-Z-Boy Incorporated, we're an equal opportunity employer. We understand that our employees’ diverse backgrounds, experiences, perspectives, and viewpoints add value to our ability to create and deliver the best possible service, quality products, and is of upmost importance as we work together to build comfort. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.We are committed to fostering an environment in which all employees feel valued, included, and empowered to do their best work and bring great ideas to the table. If you are a qualified individual that may need a change or adjustment to the application/interviewing/hiring process as a result of your disability, you may request a reasonable accommodations by emailing our recruiting team at recruiting@la-z-boy.com or by calling 734-242-1444.