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The Temp Administrative Assistant [Regional Support Specialist (RSS)] provides critical administrative, operational and customer service support to our leaders and agents. The RSS team will work together, spending time each week across a group of offices, providing support in a variety of ways including, but not limited to, processing agent transactions, acting as a liaison with our different departments and business partners, general office administration and customer service. This position plays a significant role in driving the success of our key principle of helping our agents live exceptional lives.

Responsibilities:

Office Organization
* In collaboration with our facilities and IT partners, ensure all items in the office remain in working order
* Ensure needed office supplies are sufficiently stocked and organized, mail is distributed
* Greet and direct agents/customers as needed

Agent Support
* Provide white-glove service for agents and clients visiting our offices, promoting the teams available to support them in their business
* Support Agents with any technology, process or operationally related questions
* Promote a friendly, inclusive office culture that reinforces our agent value proposition
* Work with Agent Onboarding Team as needed to support agent onboarding process

Transaction Support
* Ensure our agents' transactions are efficiently and accurately processed- commission payments are timely and adjustments are avoided
* Scan physical checks as needed
* Point of contact as needed for following up on missing documentation or escalation of transactional issues.
* Database entry and updates - MLS, Transaction Manager
* Ensure our agent's transactions are complete for compliance, commission payments are timely and adjustments are avoided
* Systems review of Trident and transaction manager, issue resolutions submitted through OnBase

Branch Leader Support
* Support Branch Manager as needed with maintaining office promotional items, sales meetings, new agent orientations and supporting office culture

Minimum Qualifications:
* 1 or more years customer service experience preferred; Prior Real Estate office experience preferred.
* Strong written and verbal communication skills
* Technologically proficient in all areas including but not limited to familiarity with various operating systems on PCs and Macs and ability to navigate computer software.
* Proficiency with Microsoft Office
* Ability to communicate effectively with different audiences, including agents, branch managers and operational support teams.
* Customer focused, delivery oriented, ability to multi-task.
* Willingness to be "nimble" and adjust priorities as needed.
* Ability to travel to additional offices in the region on an as needed basis

Pay: $20/hour

Monday - Friday, 40 hours per week

A1399633NY-Temp_1732635816 To Apply for this Job Click Here