Category:

Admin Support

City:

Jackson

State:

Tennessee

Shift:

8 - Day (United States of America)

Job Description Summary:

The Administrative Assistant is responsible for guiding patients through the healthcare system by assisting with access to healthcare and developing relationships with participating physicians and service providers. Manage resources through interdisciplinary collaboration to achieve optimal patient outcomes. Coordinate the logistics for plan adherence – appointment reminders, transportation, and post acute care arrangements. Employee will ensure that medication adherence issues are addressed.

ESSENTIAL JOB FUNCTIONS:

Proactively facilitates referral, transition, ordering of equipment (e.g. DME), and placement.  Coordinates with key stakeholders and expedites final transfer with staff, patient, family and facility as needed.Maintains contact with appropriate facilities to advocate patient admissions as needed.Updates the staff on new facilities and services and maintains a library of reference materials as needed.Interprets insurance coverage for post acute care of referred patients and obtains approval for services by payer before discharge as needed.May attend LOS meetings and follow ups on key tasks to ensure efficient facilitation of patient care as delegated as needed.Administers programs, projects, and/or processes specific to operating unit served.May serve as administrative liaison for others within and outside the WTH enterprise regarding administrative and placement issues.May establish work priorities and scheduling; may train other resource specialists or administrative support staff.Drafts, edits, proofreads and prepares correspondence; creating reports, graphs, and presentations as needed.Researches files and documents. Collects data for maintenance of required records. Aggregates collected data to generate routine reports and statistics for the Care Management department as needed.Performs related responsibilities as required or directed.

JOB SPECIFICATIONS:

EDUCATION:

High School Diploma or GED equivalent requiredAssociates, technical certificates, or Bachelor’s degree preferred

LICENSURE, REGISTRATION, CERTIFICATION:

None required

EXPERIENCE:

Experience in hospital discharge planning, long term care, community health or utilization review preferredExperience in extended care facilities and community agencies preferred

KNOWLEDGE, SKILLS AND ABILITIES:

Bilingual (English/Spanish) preferredStrong knowledge of healthcare resources, benefits and entitlements in the local areaStrong communication and interpersonal skills, including ability to work collaboratively and cooperatively within a team and internal and external customersAbility to work in a fast-paced environmentStrong organizational skills and ability to set prioritiesAbility to develop and maintain positive relationships with internal and external customers

NONDISCRIMINATION NOTICE STATEMENT

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law.