Administrative Assistant | Lake Nona, FL Job Description The Office Administrator reports to the General Manager and is responsible for leading the day-to-day operations of the HOA Office. This involves ensuring a safe, clean, and welcoming environment for residents and community volunteers. It includes ensuring the maintenance and repair of all office systems for on-site staff offices. This position acts as the front-line customer service agent, fielding most initial inquiries by phone, walk-in, email, or other correspondence. Perform covenant enforcement inspections for the assigned area. Responsibilities + Provide friendly and efficient customer service to all inquiries, including general inquiries, new tenant and owner orientation, purchases and terminations, amenity rentals, architectural review applications, and assessment payments. + Responsible for all office filing systems including ARC, homeowner correspondence, and lease files and those files in storage and/or archived. + Accept ARC applications from residents and review to ensure all necessary documentation is included. + Forward completed ARC applications to the Covenants Manager in a timely fashion for final review. + Be familiar with the Community's Design Standards Manual. + Periodically check storage area to make sure it is clean and debris-free. + Forward any observed violations (debris or expired registrations) to homeowners. + Respond to website inquiries within 24 hours. + Maintain Community website to ensure documents are filed timely and accurately and the calendar remains up to date. + Ensure a safe, clean, and comfortable office environment for on-site staff, residents, and community volunteers. + Prepare material for all Board meetings (i.e., board packets). Responsible for conference room reservations and/or setup. + Upload approved meeting minutes on the website within three business days of the meeting. + Assist Community Association Manager in sending any communication to residents. + Keep current Board of Directors information such as email addresses and phone numbers. + Prepare activity reports on a regular basis for review by the Community Association Manager and inclusion with Board of Director's monthly financial reports. + Special projects and other responsibilities as assigned by the Community Association Manager. Essential Skills + Proficient in MS Office Applications such as Word, Excel, among others. + Must maintain a current Florida Driver’s License. + High school diploma or equivalent. + Proficiency in English (spoken and written). + Strong organizational skills with the ability to multitask and prioritize effectively. + Excellent interpersonal and communication skills to engage with a diverse community. + Computer proficiency, including Microsoft Office Suite and database management. Additional Skills & Qualifications + Caliber background is a plus. + Additional education or relevant certifications are a plus. + Previous experience in a community-oriented role or administrative position is preferred. + Cultural sensitivity and empathy to work effectively with a diverse group of community members. Pay and Benefits The pay range for this position is $18.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Orlando,FL. Application Deadline This position is anticipated to close on Feb 11, 2025. About Aston Carter: Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service. Diversity, Equity & Inclusion At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through: + Hiring diverse talent + Maintaining an inclusive environment through persistent self-reflection + Building a culture of care, engagement, and recognition with clear outcomes + Ensuring growth opportunities for our people The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.