Griswold Home Care

Administrative Assistant Job Description

Overview:

We are seeking a compassionate, organized, and detail-oriented Administrative Assistant to join our team. The ideal candidate will serve as a key point of contact between the Administrators, Coordinator team, and fellow colleagues. This role is vital in ensuring the daily operations run smoothly, with a strong focus on delivering high-quality service and care. As an advocate and informational resource, you will help support our care teams, clients, their families, and the broader community.

Primary responsibilities:

· Answer incoming calls in a professional, friendly, and efficient manner, addressing client and caregiver inquiries.

· Maintain and update client and caregiver records, ensuring accuracy in spreadsheets and our software systems.

· Log client and caregiver activity, tracking schedules, updates, and changes within software system.

· Resolve issues or concerns promptly, addressing both client and caregiver needs to ensure satisfaction.

· Identify opportunities to enhance the quality of care and increase service hours when applicable.

· Support the scheduling and coordination of caregiver assignments and client needs.

· Foster positive relationships with clients, caregivers, and other stake holders.

Qualifications:

· Passionate about providing quality care, especially for seniors.

· Excellent interpersonal skills with the ability to work effectively in a collaborative, team-oriented environment.

· Strong listening skills and the ability to remain patient and calm under pressure.

· Self-motivated and able to work independently with minimal supervision.

· Highly organized, with strong attention to detail.

· Proficient in Microsoft Office (Excel, Word, etc) and comfortable using various software systems.

· Knowledge of the senior care field is preferred, but not required.

· Bilingual (Spanish/English) is a plus.

· Ability to work in person (Broomfield) Monday-Friday 8a-5p with a 1-hour lunch break.

· Ability to be on-call (at home) 2 holidays per year.

Job Type: Full time

Salary: $20-$21 per hour.

Benefits:

· 401(k)

· Dental Insurance

· Vision Insurance

· Health Insurance

· Employee Assistance Program

· Paid Time Off

· Sick time

Who we are:

We are a dedicated team committed to providing compassionate, personalized care to our clients, particularly seniors. If you or someone who thrives in a supportive, dynamic environment and is passionate about making a difference, we would love to meet you.