Forest Lawn has always attracted unique and exceptional individuals; those who aren’t satisfied with simply building a career, but want to go home at the end of the day knowing they’ve made a profound and positive difference in people’s lives.  If this sounds like you, take a look at our job openings....We may have your next GREAT OPPORTUNITY!

COMPENSATION

Hourly Minimum - Maximum$26.00 - $32.00

The Administrative Assistant is responsible for providing comprehensive administrative support to the daily operations of the Transfer Department. Responsibilities include answering phone calls, drafting and sending correspondence, and maintaining the data entry log, along with other duties as assigned. Communicate and follow up with client families in accordance with Forest Lawn’s practices and policies.

WHAT YOU'LL BE DOING 

Perform data entry and verification in our internal record database pertaining to transfers of ownership of cemetery property and ensure data is accurately entered.Prepare property transfer files for the verification process, such as preparing mail-out envelopes, printing certificates, and making copies of documents.Organize transfer files and ensure copies of the original Transfer Agreement, and/or all other original documents subject to return to client families, are made before mailing originals.Prepare property transfer files to be sent to the appropriate Records Department via internal mail.Maintain and check all departmental logs for accuracy.Answer incoming phone calls and take detailed messages for the department. Answer questions from client families if able.Transfer phone calls by providing the client family’s reason for calling and information to the Transfer Paralegal or Manager.Return calls to client families in a timely manner to acknowledge their call and obtain additional information a Transfer Paralegal will require from them.Check all department voicemails and email information appropriately.Collect department payments submitted by Transfer Paralegals.Balance department payments, prepare bank deposit slips, bank deposits, and cash reports for the Cashier Department.Ensure any approved department refunds are completed in accordance with the refund process.Ensure department work is distributed equally among the Transfer Paralegals.Ensure transfer/repurchase files are in order for Manager/Executive signature.Direct non-Transfer Department calls to appropriate departments and warm transfer.Keep Manager informed of any significant departmental concerns.Pick-up and deliver urgent mail from and to other departments.Collect documents, transfer and receive payments from client families, and properly issue receipts for payments.Practice and maintain confidentiality of all material and data handled by the department.Maintain inventory, order supplies, and inform the Manager if more supplies are needed for the department.Ensure the department suite is clean, organized, secure, and well-maintained.Drive to other Forest Lawn locations to take photos of tablets/interment spaces, retrieve records, and assist with translations if bilingual.Notarize documents if licensed as a notary public. May need to travel to other Forest Lawn locations to notarize documents as requested.

REQUIRED QUALIFICATIONS  

Valid CA driver license.High school diploma/GED required. Minimum of three years’ experience in a customer service/clerical role.Proficient knowledge of Microsoft Suite. Excellent communication and customer service skills.Ability to deal effectively with client families and fellow co-workers under stress.Must be able to meet strict deadlines and work under pressure.Able to work occasional weekends.

PREFERRED QUALIFICATIONS  

Notary Public Commissioned.Associate’s degree is a plus. Bilingual.

COMPETITIVE BENEFITS  

Forest Lawn takes pride in offering an excellent benefits package to our employees, which taken as a whole, leads our industry and is competitive with the benefits in just about any other industry.   

Click here to learn more about our benefit offerings.  

DRUG TESTING POLICY

Prior to beginning employment, all job applicants who receive a job offer will be required to voluntarily submit to a drug screening test conducted by a laboratory designated by Forest Lawn. The drug screening method is a hair collection test that will detect the use of illegal drugs within the past 90 days. A positive drug test may result in the withdrawal of the job offer.

E-VERIFY STATEMENT

Forest Lawn has registered to participate in the federal government's E-Verify program. With E-Verify we are able to confirm the employment authorization of all newly hired employees through an electronic database maintained by the Social Security Administration and Department of Homeland Security.  With respect to new hires, the E-Verify process is completed in conjunction with a new hire's completion of the Form I-9, Employment Eligibility Verification upon commencement of employment.  E-Verify is not used as a tool to pre-screen candidates.  

For up-to-date information on E-Verify, go to https://www.e-verify.gov/employees/e-verify-overview.

FAIR CHANCE INITIATIVE FOR HIRING ORDINANCE

Forest Lawn will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.