Description We are offering a permanent employment opportunity in Rochester, New York, for an Administrative Assistant to join our team. As an Administrative Assistant, your role will be centered around managing customer inquiries, maintaining precise customer records, and processing customer applications. You will be pivotal in monitoring customer accounts and taking necessary action. Responsibilities: • Efficiently handle customer credit applications • Keep customer credit records up to date and accurate • Be the initial point of contact for all queries and concerns • Manage a multi-line phone system, handling both inbound and outbound calls • Make use of Microsoft Excel, Microsoft Outlook, Microsoft Word, and Microsoft PowerPoint for data entry and email correspondence • Schedule appointments and assist with event planning and execution • Ensure exceptional customer service at all times. Requirements • Proficiency in answering inbound calls with professionalism and courtesy • Demonstrated experience in providing exceptional customer service • Ability to perform data entry tasks with high accuracy and attention to detail • Strong skills in email correspondence, ensuring timely and appropriate responses • Experience with both inbound and outbound calls, maintaining the highest level of customer service • Advanced knowledge of Microsoft Excel for data analysis and reporting • Proficiency in using Microsoft Outlook for email, calendar management, and task organization • Experience with Microsoft PowerPoint for creating impactful presentations • Proficiency in Microsoft Word for document creation, editing, and formatting • Ability to schedule appointments effectively, managing time and resources efficiently TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .