Description We are in search of a dedicated Administrative Assistant to be a part of our team based in TROY, New York. The selected candidate will have a pivotal role in handling customer applications, keeping precise customer records, and managing customer inquiries. This role also entails close monitoring of customer accounts and initiating the necessary actions. Responsibilities: • Ensure precise data entry for all customer-related information. • Manage phone calls and respond to customer inquiries efficiently. • Administer the process of scanning, copying, and printing documents as required. • Maintain thorough and organized customer credit records. • Utilize excellent customer service skills to address customer needs for taxes. • Perform administrative duties which include but are not limited to emailing via gmail and calling for missing tax return items. • Process customer credit applications with accuracy and efficiency. • Play an active role in maintaining a clean and organized work environment. Requirements • Proven experience in Administrative Assistance or a related field. • Demonstrated proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and gmail. • Excellent verbal and written communication skills. • Ability to multitask and prioritize daily workload. • High level of organizational skills and attention to detail. • Strong customer service skills and ability to interact professionally with all levels of staff and clients. • Ability to handle sensitive information with the highest degree of integrity and confidentiality. • Experience with office equipment such as fax machines, copiers, and phone systems. • Strong problem-solving skills and ability to make decisions under pressure. • Willingness to learn and adapt to new technologies and procedures. • Ability to work independently and within a team. • High school diploma or equivalent required; higher education or certifications in related fields are a plus. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .