Seeking a Client Care Manager for a busy fast paced home care agency in Duluth/Suwanee.

If you enjoy helping people, building relationships and mentoring caregivers we have a great position for you.

Monday - Friday 9am - 4pm, plus extra pay for being on call every other week including weekends.

You will be working in an office with a great group of employees in a growing health care industry with potential bonuses for growth.

Looking for someone who is ready to accept the challenge and make a difference in client's and caregiver's lives.

Customer service experience is a plus.

 

Requirements:

Prior Scheduling Experience Strong Leadership Skills Flexible Schedule Dependability Great Communication Skills Conflict Resolution Skills Caregiving Experience (CNA Preferred) Willing to be On-Call. Detailed Oriented and Highly Organized

 

Performance Responsibilities:

• Answering phone calls for service and job inquiries
• Assign/maintain clients schedules with caregivers
• Communicate changes with patients and or family members regarding schedules,
call-outs, cancellations, and appointments
• Document client data and visits in scheduling system
• Communicates with Nursing and/or Human Resources staff to match caregiver to
client according to skill set, experience, and availability
• Discerns and communicates to staff clients’ needs as outlined in agreements,
verbal requests or concerns, and care plans
• Enters staff information into a database and sets reminders for supervisory visits,
medical requirements, performance evaluations
• Enters client information into the database updating hospital admissions and
discharges
• Coordinate alternate staff in the event of unscheduled time off
• Maintain on-call schedule and communicate with all office staff
• Provides general office duties including word processing, filing, photocopies,
ordering supplies, and providing reception and telephone duties
• Assist with marketing events and tasks such as distributing recruitment flyers to
designated sites
• Assisting with recruiting and interviewing
• Orienting Home Health Aides