With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

\n \n Job Description

The Administrative Assistant acts as the daily source of information to the residents on a variety of association-related matters, performs administrative tasks and assists Management. Must be detail oriented, diplomatic, take initiative and have demonstrated experience working with computers. Acquire knowledge of and be able to explain and implement association policies and procedures.

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Ideal candidates will demonstrate a sense of pride in their work, will take their responsibility seriously, and will work successfully as a team member and/or independently.

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Responsibilities & Duties:

\n\nBecome familiar with Association practices, documents, and the physical entity including knowledge of the streets, unit types and community facilities to facilitate answering questionsand identify needs.\nInteract with residents; greet and assist residents (i.e. facility passes and website registration).\nAddress resident inquiries and concerns in a timely manner.\nAnswer office telephone and return all calls in a prompt and professional manner.\nCorrespond via email and telephone with residents, contractors, vendors regarding various matters.\nCoordinate use of clubhouse including maintaining calendar, meeting with residents, including meeting with residents to discuss private rentals and complete daily inspections of the facilities.\nMaintain filing system for homeowners, accounts payable, contractor Certificates of Insurance, and other important association papers.\nAssist with general office management, including inventory and ordering supplies.\nOther projects as requested.\n\n Requirements\nHigh School Diploma or GED Required.\n1+year of front desk, administrative, clerical, customer service experience.\nExcellent customer service skills, communication skills (written and spoken), and team oriented.\nKnowledge of Outlook, Excel and Word.\nAbility to communicate with multiple stakeholders, for example community managers, vendors, peers, clients, and work effectively with others in person and in group setting.\nAbility to employ conflict resolution techniques.\nAble to prioritize, manage time, and meet deadlines.\nAble to interpret verbal and/or written instructions at a proficient level.\n\n

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We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.