Property About Us At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! Location Description Welcome to the World of Whirlpool, a unique and innovative closed-market facility nestled in the heart of Chicago. Operating as a dedicated Training and Conference Center, our purpose revolves around supporting the Sales Enablement team for Whirlpool Corporation. Situated within our building, the 8th floor is transformed into a state-of-the-art showroom, featuring 11 fully functional kitchens. This remarkable space serves as a hands-on training ground for trade partners, including sales representatives from renowned companies such as Home Depot. In 2010, Whirlpool made a strategic decision to create its own showroom floor, eliminating the need to transport appliances to trade shows. At Pyramid Global Hospitality, our role is pivotal in supporting this endeavor. We provide comprehensive hospitality services, including housekeeping, food and beverage offerings, meticulous event setups, and overall operational support. We take pride in our role as creators, seizing the opportunity to foster a heart connection in the training and sales process. Join us at the World of Whirlpool, where innovation meets hospitality, and where every detail is crafted to enhance the learning and sales experience. Overview The Production Assistant (Administrative Assistant/Concierge) is responsible for greeting and welcoming guests and employees to the facility. The Production Assistant is also responsible for assisting guests with special requests, maintaining the upkeep and appearance of the lobby space, notifying appropriate team members of service requirements, retrieving guests from other levels of the facility and providing information for activities, venues and attractions in the City of Chicago. This position will be the “face” of the administrative office level. The role provides administrative support to the Conference Services team and multiple business units under the Whirlpool Corporation umbrella. WORK SCHEDULE: Schedule varies based on client needs and business demands. ESSENTIAL FUNCTIONS: Responsibilities Create a positive and memorable experience for our guests by greeting each guest with a smile, a warm welcome, and thoughtful farewell. Ensure the seamless execution of the Arrival and Departure processes. Retrieve coats and/or luggage with meeting engineer assistance upon arrival or departure as needed Send and receive employee packages and conference materials Maintain business office supply inventory Facilitates guest access through security as needed, providing security with guest lists Greeting guests and escorting guests through facility and/or to off-site vehicle transfers Manages and provides access to mothers room for guests Fields phone calls to appropriate individuals from main phone line Anticipate guest needs and execute tasks thoroughly. Accommodate all guest requests expediently and graciously. Obtain beverages for guests upon request “Be the Difference” during every guest and team member interaction. Resourcefully and creatively solve issues to avoid missed guest opportunities. Maintain a neat, clean, and organized work space, Report any Housekeeping or Engineering issues to the correct department immediately Act as a liaison between guests and other departments of The World of Whirlpool. Answer inquiries about facility services, events, and directions in a professional, polite, and thoughtful manner in accordance with the standards Print out any documents, directions, or tickets as requested by guests Light tidying and cleaning of the front desk area Occasionally assist in house client with tasks and projects Perform other job functions when assigned to ensure property/company goals and guest expectations are exceeded. Qualifications High School Degree required, College Degree preferred (Hospitality) Must be able to stand, walk and move about for extended periods of time Must be able to work a flexible schedule, including evenings and occasional weekends Ability to communicate clearly, effectively, and pleasantly in English Excellent customer service and communication skills Basic Computer Skills required; type at least 45 wpm Ability to use a computer and required software properly and efficiently Basic mathematical skills and ability to make accurate mathematical calculations using a calculator Must be at least 18 years of age Minimum 1 year hospitality or customer service experience required *EEO Employer Compensation Range The compensation for this position is $20.00/Hr. - $20.00/Hr. based on qualifications and experience.