Description We are offering a permanent employment opportunity for an Administrative Assistant in Wauwatosa, Wisconsin. As an Administrative Assistant, you will be responsible for a variety of tasks including managing customer calls, resolving issues, scheduling appointments, and assisting in advocacy and outreach campaigns. Responsibilities: • Attend to incoming calls from the national queue, ensuring effective and detail-oriented communication at all times. • Take charge of resolving member issues by reviewing their files in the Lynx system. • Document all member issues and resolutions in the member's narrative within the Lynx system. • Schedule appointments for members across all departments. • Assist members with their Member Portal, including resolving password issues. • Input complaint details into the Lynx system, including member and staff information, subject of complaint, description, and resolution. • Make outgoing calls to members as required. • Respond to all emails from the assigned Email Follow-up lists. • Stay updated with the organization's policies and procedures to provide accurate and consistent responses to questions. • Participate in advocacy and outreach campaigns by contacting members, community leaders, and others. • Perform other duties as assigned. Requirements • Proficiency in administrative assistance and office administration • Familiarity with administrative office operations • Competency in basic office skills such as filing, data entry, and typing • Experience with inter-office mail handling • Ability to order office supplies as needed and maintain inventory • Proficient in operating office equipment such as printers, scanners, and fax machines • Experience handling inbound and outbound calls • Excellent customer service skills • Experience in receptionist duties including answering multi-line phone systems and switchboards • Ability to coordinate corporate, charity, community, and outreach events • Proficiency in scheduling appointments and managing calendars • Ability to assist customers, guests, and visitors in a detail oriented and courteous manner • Fluency in Spanish language is a plus TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .