**Schedule:** Hours - 7am to 5pm M-F + This position is responsible for supporting technicians, resolving customer complaints and issues, and completing needed paperwork. + Coordinate appointments with technicians and sub-contractor + Customer Service, assisting customers with various issues, such as billing, service requests, etc + Complete and/or scan documents as needed + Order and track parts + Work with technicians/sub-contractors to ensure paperwork is completed properly within the designated time + Assist in coordinating technician activities such as scheduling, customer notification and equipment procurement + Receive and Issue material and equipment to technicians + Interfacing with customers on Customer Satisfaction issues + AR SME and handle disputes with customers + Assist Account Management process when needed with booking service projects and process parts ordering for quoted and repair jobs + Assist with clearing account review and processing **Qualifications:** + High School Diploma or equivalent + 5+ years of office administrative support + 5+ years of Microsoft Suite including Outlook, Word and Excel + Typing Speed of at least 40 WPM **About US Tech Solutions:** US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com (http://www.ustechsolutionsinc.com) . US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.