The Satcom Direct Comunicações LTDA Administrative Assistant is responsible for supporting the smooth functioning of general administrative operations, ensuring efficiency and organization across various tasks. This includes handling incoming calls, greeting clients, distributing correspondence, and managing office supplies. The role also involves drafting and updating contracts, supporting the sales team with proposal management and opportunity creation, assisting in procurement processes, and providing logistical support for events and exhibitions. Additional duties include updating customer and company records, supporting import/export processes, collaborating on billing, and maintaining up-to-date presentations, price guides, and inventory records.

To perform the job successfully, an individual must be able to perform each essential duty satisfactorily and should demonstrate the following competencies to consistently perform the essential functions of this position. All employees are expected to adhere to and be knowledgeable of Satcom Direct (SD) operations standards, established security/safety rules and requirements for attendance.  The requirements listed below are representative of the fundamental knowledge, skill, and/or ability required to perform the job successfully

Come on board the Satcom Direct Comunicações team!

How will you make a difference?

•    Answer phone calls, direct the caller to the appropriate associate, or take a message as needed
•    Greet clients and visitors professionally, ensuring they are properly registered and identified upon entering the premises
•    Ensure privacy and confidentiality when handling customer or employee information
•    Provide customer service over the phone, offering support and addressing inquiries
•    Receive, organize, and distribute national and international mail and packages
•    Manage shipments via carriers (such as FedEx and postal services), including sending, tracking, and delivering packages
•    Fill out sales contracts
•    Update commercial proposals and maintain organized records
•    Assist with expense reports
•    Support import and export processes
•    Perform quotations for products and services, from office supplies to booths for fairs and events
•    Create purchase orders (POs) and track the process
•    Request quotes from carriers for shipping products or equipment
•    Maintain updated inventory, including tracking the inflow and outflow of materials
•    Manage purchase requests, ensuring they are properly recorded and approved as necessary
•    Assist in restocking products in common areas such as bathrooms and break rooms
•    Log opportunities for the sales team via email, when necessary
•    Ensure the update and follow-up of commercial proposals
•    Update price guides
•    Carry out varied administrative activities as requested
•    Perform light office cleaning and restocking of products in bathrooms, break rooms, and refrigerators
•    Taking light items to the post office, or pick up material at a print shop 

Qualifications

•    Degree in Business Administration or can be a student earning a degree 
•    3+ years of experience in Administrative functions
•    Must be able to lift up to 25 pounds
•    Must be located in or near São Paulo, Brazil
•    Must already be eligible to legally work in Brazil

Required Skills, Talents & Experience

•    Must possess the following skills: initiative, organization, creativity, professionalism, dependability, cooperation, confidentiality, thoroughness, and enthusiasm
•    Strong time management and organizational skills; able to prioritize effectively; manage concurrent projects while adhering to tight deadlines
•    Proficient with general office software including but not limited to; Microsoft Office Suite, Word, Excel, PowerPoint, and Outlook, with the ability to adapt to a variety of other software databases
•    Must be able to rely on experience and judgment to plan, execute, and accomplish goals
•    Effective and confident decision making and problem-solving skills, especially under time constraints
•    Must have excellent customer service skills and highly developed sense of integrity and commitment to customer service satisfaction

Preferred Skills, Talents & Experience

•    Knowledge in Microsoft CRM a plus
•    Able to demonstrate a positive attitude and business acumen as well as great assuredness and poise 
•    Excellent interpersonal skills and demonstrated ability to work in a team as well as independently 
•    Creative and able to implement new ways of working and supporting new ideas across the international administrative team
•    Ability to utilize expertise in a variety of the field’s practices, procedures, and general concepts

This Job Description reflects the general nature and scope of the job.  It is not intended to be an all-inclusive document, and in no way states or implies that these are the only duties to be performed by the employee occupying this position. Other reasonably affiliated job duties may be assigned as necessary to meet company business demands. 

Additional Information

Base Pay:

Based on experience and responsibilities.

Target Annual Short-Term Incentive:

Bonus Plan at 5% (% of Annualized Base Pay)

Eligible for Incentive Stock Program:

Yes

Benefits:

Gogo offers competitive benefits that can fit each employee’s needs. Visit the Careers page on our website for more information at www.gogoair.com/careers.

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Gogo is committed to equal opportunity. Qualified candidates will be considered for employment regardless of race, color, religion, age, sex, national origin, marital status, medical condition, or disability.