Supports Health Services office functionsAnswers in-coming calls, handles inquiries or refers to appropriate staff membersGreets and assists patients and others as they enter and leave Health Services Schedules patient appointments appropriately during clinic hours utilizing electronic health record system, MedicatCollects patient payments including credit card and cash paymentsProvides exceptional customer service to all patients and other customers which may include university faculty, staff, administrators as well as students, parents, prospective students and parents and community members Review immunization records in the ICM for compliance, answer patient questions as needed regarding immunization compliance, and remove registration holds when compliance is metScans documents into patient chartsAssists Administrative Assistant II in processing incoming and outgoing mail as neededTrain in and exhibit an understanding of FERPA and HIPAAAssist with special projects including educational programming, vaccine clinics, etc. The above statements describe the job’s essential responsibilities and requirements. They are not an exhaustive list of the duties that may be assigned to job incumbents.