JOB FUNCTION/ PURPOSE

The Administrative Assistant I is responsible for performing basic administrative support.

RESPONSIBILITIES 

Answers and direct phone calls, including distribution of off-hours messages.Assists and directs all guests, clients and customers for meetings, appointments and service.Performs general office support duties including copying, filing, mailing and faxing; maintaining office directories and filing systems; managing office supplies. May also perform support tasks related to customer service, finance and human resources as needed.Schedules meetings, books conference rooms and assists in meeting support. Initiates action items from manager’s meeting notes and distributes accordingly.Coordinates catering for events.Prepares basic correspondence (email, letter, etc.) as directed by manager and appropriate team members.Assists with special projects.Other duties as assigned (region specific).

Education/Experience: High School Diploma or GED and 1-year related experience.

Technical: Basic proficiency with Microsoft Office applications & internet. Ability to work with basic office equipment & phone systems. Ability to work with numbers, including calculations & cash handling. Ability to type 35 WPM, including Alpha-numeric keys & 10 key-machine. Working knowledge of billing and payment processing. Familiar with rate orders & contracts.

Communication: Communicates clearly & professionally. Contributes to a positive internal & external customer experience. Willing to help others. Maintains composure in challenging situations.

Problem Solving & Quality: Pays attention to detail. Identifies & solves problems. Escalates issues accordingly. Checks work for quality.

Managing for Results: Works well with supervision. Takes projects to completion. Follows all company policies & SOPs. Manages multiple tasks.

Leadership & Initiative: Demonstrates a positive attitude. Acts in accordance with company vision, mission & values. Takes accountability for own performance. Willing to take on additional assignments.

PHYSICAL DEMANDS

The work environment is characteristic of an office environment: sitting, standing, walking, bending and lifting are required to perform job responsibilities. The employee must occasionally lift and move up to 20 lbs.

TRAVEL

Limited - as needed.