Essential Job Functions:

(Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.)

Provides customer service: greets, assists and directs clients and visitors to the area of interest. Checks clients in when they arrive and out when they leave for the day. Uses camera logs to document missed arrivals/departures of clients to capture billing. Generates weekly attendance schedule for all clients and communicates with families to discuss scheduling needs, changes, or missed attendance. Answers and refers telephone calls promptly and appropriately, maintaining a helpful, friendly, demeanor. Enters hours of service for each client into EHR daily and generates billing on a regular basis. Enters and maintains client authorization periods via EHR and works in partnership with Clinical Manager to ensure authorizations remain open and billable. Checks State Forward Health Portal weekly to track insurance status for all clients. Follows up with manager with any changes or errors. Under the direction of the Clinical Manager, will assist to ensure that client records in the EHR are accurate and up-to-date. This includes, but is not limited to, updating demographic information and payor information. Operates copy machine, printer and fax and coordinates maintenance as needed. Files and maintains clinical and staff records and ensures annual renewal of documentation is completed. Coordinates staff meetings and notifies staff of trainings. Maintains employee schedule and similar tasks under the supervision of the Clinical Manager and scheduling nurse. Orders and restocks all medical, office and custodial supplies for PSN. Maintains logs of equipment service and coordinates with facilities to schedule routine equipment maintenance or needed repairs. Performs special projects as assigned. Responsible for cleanliness and neatness of the reception desk, lobby, and client/staff cloak room. Follows up with physicians to assure all orders are received signed within the 10-day time period allowed. Acts as dispatcher between PSN, families, and PSN Drivers during times of transportation to ensure prompt pick up and drop off of clients. Assists the Transportation Coordinator on Transportation portal maintenance. Will help to assign drivers to trips, assist drivers with cellphone app access, and submit claims via Transportation Portal. Establishes positive effective relationships and communicates effectively with clients and families and is sensitive to their emotional, social, psychological, cultural, ethnic, religious, or other values and beliefs. Completes the mandatory competency and education requirements. Assures confidentiality of all patient/family information. Works in partnership with the quality department to develop appropriate measures in support of program outcomes. Participates in department quality planning activities. Other duties as assigned.