Join us at Danone, where your work touches lives and contributes to a healthier world. As a global leader with a unique health-focused portfolio in food and beverages we are driven by a mission to bring health through food to as many as possible. Embedded in our culture is a profound sense of purpose and a commitment to innovation, sustainability, and community. At Danone we believe in the power of our people, and we are dedicated to creating an environment where our core values of humanism, openness, enthusiasm, and proximity lead the way to achieve our goals. We are proud to be a B Corp certified organisation which is reshaping the future of food, one delicious, nutritious product at a time.

 

 

We are seeking an experienced professional to join our Careline team for a 9-month maternity cover role as a Careline advisor and administrator. This position requires a proactive individual who can provide comprehensive administrative support and ensure smooth operations within the team.

 

Your responsibilities will include (but are not limited to):

 

Administration Support: Provide administrative support to the Careline Team by managing consumer fulfillments, handling HCP requests, and coordinating with Business Support Coordinators and suppliers. Ensure the manual is up-to-date with current processes and coordinate the induction process for new team members.CRM System Administration: Maintain the Nutricia Careline CRM system, ensure data accuracy and integrity, maintain records, reconcile open cases monthly, assist with system enhancements, provide systems support, handle new product entries, and train the Careline team in data entry.Invoice and PO Management: Coordinate with suppliers to reconcile invoices and with Business Support Coordinators to raise Purchase Orders and ensure goods are receipted.Support Customers: Provide prompt, empathetic support to consumers, carers, and HCPs, handle enquiries and product complaints, and accurately record information in the CRM database.Stock Management: Order and manage stock for recipe changes, arrange de-tinning of expired stock, assist with sample dispatch, ensure batch traceability, and place orders at IVE.Office Management: Order monthly supplies, maintain Careline support materials and brochures, and send out support materials to consumers and HCPs as needed.Reporting: Prepare regular monthly reports, including HCP support, hospital tenders, export interest, and positive reviews, and back up Single Points of Contact for brand reports.Knowledge Management: Upload and update templates and Q&As in the Knowledge Management System, provide weekly authoring updates, and identify efficiency improvement opportunities.

You are an experienced, solutions-oriented, and empathetic individual with strong customer service ethics. You possess excellent administrative, communication, and organisational skills, and can work both autonomously and within team environments. You demonstrate leadership and a commitment to continuous improvement.

 

Ideally, you will have:

Experience in office administrationStrong MS Office skills and digital literacyDatabase and/or CRM systems maintenance experienceExcellent listening and communication skillsCustomer Service/Call Centre experience (desirable)Complaint Management experience (desirable)

At Danone, we aim to inspire healthier and more sustainable eating and drinking practices, in line with our Vision - Danone, One Planet. One Health.  We operate across four business lines: Essential Dairy and Plant-Based Products, Waters, Early Life Nutrition, and Medical Nutrition. Our headquarter is in France, we have offices in 55 countries across the globe and our products are sold in over 120 markets. We have been around for more than a century and are the proud owner of some of the best-known brands worldwide including favorites like YoPro, Activia, Aptamil and Karicare

Danone ANZ focuses on dairy and specialized nutrition products for infants and adults and is proud to be awarded the Great Place to Work accreditation winner for ANZ in 2024 – a globally recognised program where we feature as one of Australia’s top places to work.

Visit our website WE ARE DANONE to know more about us.

 

 

WE OFFER

 

We truly value our Danoners and strive to make their experience exceptional by creating a positive and fulfilling environment for everyone. Our unique benefits are designed to enhance the lives and provide genuine value.

A high-performing, collaborative team cultureFlexible Hybrid workingThank Danone it’s Friday! 3pm finishes every Friday.Diverse and inclusive work environmentPersonalised learning opportunities to set you up for success

 

 

HOW TO APPLY

If this opportunity resonates with you and you’re eager to shape and define this role, then go ahead and seize the moment. Click on the APPLY button and share your resume with us.

 

 

Diversity, Equity and Inclusion (DEI)

We proudly affirm that we are an Equal Employment Opportunity employer, and our ambition is to foster an INCLUSIVE&DIVERSE workplace where all Danoners can bring their uniqueness to contribute to business results. Our commitment to DEI ensures that all qualified individuals receive fair consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, and disability at our company.