URGENT Customer Service Representative

Looking to hire ASAP

Over 10 openings (Between 1st and 2nd shift!)

For immediate consideration reach out directly to: Nicampana@actalentservices.com!

Job Description

We are seeking a dedicated and detail-oriented Customer Service Representative to join our team. This role requires exceptional communication skills, the ability to handle high-volume calls, and familiarity with Microsoft Office and Teams. The position offers hybrid flexibility after successful training and performance evaluation.

ResponsibilitiesProvide excellent customer service, including professional phone etiquette and handling difficult customers and trapped elevator passengers.Demonstrate strong familiarity with Microsoft Office/Teams and significant Windows utilization.Maintain attention to detail and follow standard processes and procedures.Meet department performance metrics such as number of calls per hour, log-in/log-out times, and quality monitoring.Adhere to assigned work schedules, including shift hours and days off.Work regularly scheduled weekends and holidays on a rotating basis.Ensure regular attendance and the ability to start assigned shifts on time.Work well in a call center and team environment, understanding and accommodating shift work requirements, including evening shifts, weekends, and holidays.Essential SkillsStrong familiarity with Microsoft Office and Teams.Excellent customer service skills.Professional phone etiquette.Excellent communication skills, including speaking, listening, and documenting.Attention to detail and ability to follow standard processes and procedures.Ability to meet performance metrics.Punctuality and adherence to assigned work schedules.Ability to work well in a call center and team environment.Additional Skills & QualificationsCall center experience is preferred.Work Environment

The work environment includes a hybrid schedule with some days required in the office and others remote, based on successful training and performance. The position involves shift work, including evenings, weekends, and holidays. Weekend schedules will be discussed during interviews, with a rotating schedule typically every three months for 1st shift and more frequent weekends for 2nd shift.

Pay and Benefits

The pay range for this position is $16.00 - $19.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Bloomfield,CT.

Application Deadline

This position is anticipated to close on Mar 17, 2025.

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\n \n About Aston Carter:\n

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

\n Diversity, Equity & Inclusion\n

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

\n Hiring diverse talent\n Maintaining an inclusive environment through persistent self-reflection\n Building a culture of care, engagement, and recognition with clear outcomes\n Ensuring growth opportunities for our people\n

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

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