Responsibilities include, but are not limited to the following: Administration � Prepare multiple daily, weekly, monthly and quarterly reports of departmental sales and service results. Analyze reports for any trends/issues requiring further investigation and review output with Senior Vice President (SVP). � Assist the BB Team Leaders in a variety of administrative functions. Help schedule team meetings, team calls, help with on-boarding and off-boarding BB colleagues, schedule customer events and assist with customized sales reporting. � Assist the SVP with preparation of internal communications and presentation decks used for internal presentations. � Represent the BB at multiple corporate events throughout the year in various capacities, assisting where needed. � Represent/assist the SVP of Business Banking and senior staff with various administrative duties such as managing calendars, arranging meetings, tours, and travel. Office Operations/Management � Responsible for keeping to department budget goals on supply, small computer, repair and event expenses. Works with Accounts Payable/Accounting departments on disposition of all BB expense reports, invoices. � Responsible for arranging multiple, large department employee events throughout the year. � Responsible for centralized vacation tracking for a group of approximately 35 employees. � Responsible for the successful administrative on-boarding of all new Business Banking colleagues. Lead a presentation to each new hire class that provides information new staff member�s orientation on items such as vacation requests, payroll, facilities, etc. Customer FeedbackAdministration � Handle sensitive, complex customer issues and information. � Act as a first line of contact for significantly complex customer issues that may rise from the at the branch level. � Respond to customer feedback/complaints/issues received each month from the Business Banking colleagues. � If appropriate, share positive feedback with Bank employee via a corporate Thank You note or On-the-Spot from the SVP�s office. � Alert SVP to any issues, positive or negative, that require special attention. Technology/Contract Management � Responsible for working with Technology to complete the internal paperwork/administration surrounding various user-rights assignments. � Responsible for the successful completion of the Annual Technology User Rights Audit. � Responsible for administration of the BB vendor contracts within Cobblestone vendor management tool. Qualifications: Education and Experience Associates Degree or equivalent combination of training and experience and 4+ years of related job experience. Skills/Knowledge � Strong customer service and interpersonal skills � Proficient written and verbal communications � Self-starter with strong organizational skills � Technically proficient, particularly with MS Word, Powerpoint, Excel, and Access. � Understanding of Business Banking terminologies, concepts, and technologies are a plus. � Experience in working in a regulated or audited environment is a plus.