As our client partners to promote renewable energy sources with homeowners who are going solar or using electric cars, customers need to submit an application to our client for the energy they are creating to be stored to the electric grid. Our team is responsible for the processing of these applications for home and small business owners. On a day to day they will be responsible for performing all/some of the below tasks, which is dependent on the project scope and role assigned:
Application Review
Sending out invoices to customers
Processing applications: reviewing application, building permits and other equipment documentation, ensuring applications are accurate, detecting issues and correctly submitting defects or passing along to engineering review if applications are accurate.
Respond to customer follow up emails related to defect follow up, project status, delay notices, etc.
Analyzing issues with projects and utilize problem solving skills to determine best action to be taken and move project forward
Help develop documentation such as job aides, process flow charts, etc.
Engineering Review
Work with Distribution Planning to determine how solar installations affect the clients network, including follow-ups with installers based on the feedback provided by the Distribution Engineers
Use mapping and reporting tools to determine if the Transformer is sufficient to support the solar capacity being installed
Respond to customer follow up emails related to defect follow up, project status, delay notices, etc.
Meter/Variance Review
Work with Metering Engineers, including follow-ups with installers based on the feedback provided by the Engineers
Reviews solar installation plans and check the interconnection method shown by the technical diagrams
Respond to customer follow up emails related to defect follow up, project status, delay notices, etc.
Field Metering Review
Facilitate coordination of onsite inspections and meter related work such as change outs and meter installation between installer and internal contacts
Submit request for the Field Verification
Communication with internal partners regarding onsite inspection findings to update the customer record in SAP and provide follow-ups to installer as needed
Respond to customer follow up emails related to defect follow up, project status, delay notices, etc.

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