Summary: 

Serves as the principal assistant to the site security manager in providing security services and related operations to the Microsoft datacenter. Job functions may include client service and problem resolution, service enhancement, security operations center (SOC) systems maintenance, audit compliance, scheduling, system monitoring, log maintenance, access rights maintenance, and training. 

 

Essential functions: 

Serves as primary point of contact to datacenter management and security personnel when the site security manager is unavailable.  Trains and certifies all new security personnel and maintains required training documentation. Coordinates with the training manager and with the local supporting Securitas branches as needed.  Ensures all responders and control room supervisors adhere to policies and standard operating procedures.  Acts as responder or control room supervisor in periods of increased activity or in the case of absent staff.  Maintains and troubleshoots on-site security technology.  May support other critical infrastructure sites. 

 

Recommends corrective actions for security staff to the site security manager.  Supports the site security manager with counseling for disciplinary matters as needed.  Assists with scheduling, site equipment inspections, and audit compliance.  Conducts recurring audits and prepares and submits critical and confidential information directly to client management team.  Maintains required security documentation, ensuring accuracy in accordance with established policies and procedures.  • The functions listed describe the business purpose of this job. Specific duties or tasks may vary and be documented separately. The employee may not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity. o All assigned duties or tasks are deemed to be part of the essential functions, unless such duties or tasks are unrelated to the functions listed, in which case they are deemed to be other (non-essential) functions.  o Employees are held accountable for successful job performance. Job performance standards may be documented separately, and may include functions, objectives, duties, or tasks not specifically listed herein.  o In performing functions, duties or tasks, employees are required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Employees are required to notify superiors upon becoming aware of unsafe working conditions.  o All functions, duties, or tasks are to be carried out in an honest, ethical, and professional manner, and to be performed in conformance with applicable company policies and procedures. In the event of uncertainty or lack of knowledge of company policies and procedures, employees are required to request clarification or explanations from superiors or authorized company representatives.   

 

 

Minimum qualifications at entry: 

Additional qualifications may be specified and receive preference, depending upon the nature of the position. 

 

Minimum hiring standards: 

Must be at least 18 years of age.  Must have a reliable means of communication (for example, pager or phone).  Must have a reliable means of transportation (public or private).  Must have the legal right to work.  Must have the ability to speak, read, and write English.  Must have a high school diploma or GED.  Must be willing to participate in the company’s pre-employment screening process, including drug screen and background investigation. 

 

Education/experience:

Associate degree and four or more years of responsible experience in the security industry and/or business management, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company. Experience in staff supervision desired. 

 

 

Competencies (as demonstrated through experience, training, and/or testing): 

Must be able to meet and continue to meet any applicable state, county, and municipal licensing requirements for security officers.  Must be able to meet and continue to meet requirements for specific skills, certifications, or authorizations specified for the assigned accounts.  Knowledge of 24x7 security operations and procedures.  Knowledge of supervisory practices and procedures.  Skill in staff supervision, including assigning work and providing training and supporting the site security manager with counseling for disciplinary matters.  Ability to arrive at logical conclusions with input derived from multiple sources.  Ability to determine courses of action based on detailed written instructions.  Ability to provide positive direction and motivate performance.  Capable of learning a variety of security and safety devices and controls. 

 

EOE/M/F/Vet/Disabilities B02482