Summary The incumbent serves as the VISN 19 Caregiver Support Administrative Officer and works under the VISN 19 Caregiver Support Program Manager. This position functions as an integral part of the VISN 19 Caregiver Support team to accomplish the VA's mission, vision and goals. Responsibilities Serves as the administrative contact for VISN 19 Caregiver Support program and is responsible for triaging administrative communications with internal and external customers. Ensures hiring of new staff is completed within a timely manner. This includes tracking candidates throughout the hiring process and working closely with Human Resources to submit all required documentation Represents the VISN 19 Caregiver Support Program Manager for administrative operations when needed. Coordinates and develops communications with all serviced VA Medical Centers to ensure timely and transparent exchange of information for reporting needs as well as to solicit and investigate site specific issues. Participates in the development of the annual VISN 19 Caregiver Support budget. Develops and maintains a database to track and trend budgetary expenditures to ensure the service remains within the annual target budget. Reviews relevant performance measures and consult timeliness to ensure results meet targets. Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. Work Schedule: Monday-Friday, 7:30am-4:00pm Compressed/Flexible: Available Telework: Available. VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process. At the minimum, a telework employee must work from the VA facility or VA-leased space at least two days per pay period. The telework arrangement may be "regular, recurring" or "situational (ad hoc)". Virtual: This is not a virtual position. Position Description/PD#: Administrative Officer/PD13577-O and PD13578-O Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 You may be required to serve a probationary period Subject to background/security investigation Selected applicants will be required to complete an online onboarding process Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP) - See "Additional Information" below for details. Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 11/14/2024. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-09 position you must have served 52 weeks at the GS-07. For a GS-11 position you must have served 52 weeks at the GS-09.The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: GS-09 Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-09 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Interprets VHA directives, administrative policies, developing or implementing or local policies. Applies new policies, provides advice on requirements, maintains administrative systems, and prepares administrative paperwork. Works in a team to provide general administrative support related to office supplies, and office property. Coaches facility staff on policies and procedures. Acts as a primary liaison for space, information technology (IT), human resources (HR), office supplies, and other logistical needs. Knowledge of various computer applications such as Outlook, Word, Excel, PowerPoint, Access, and SharePoint as well as internal/external web applications.. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have : Master's degree or equivalent graduate degree, or 2 full years of progressively higher level graduate education leading to such a degree, or LL.B. or J.D., if related. . OR, Combination: Applicants may also combine education and experience to qualify at this level. Only graduate education in excess of the amount required for the next lower grade level may be used to qualify applicants for positions at grades GS-09 and GS-11. GS-11 Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-09 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Advises management officials, supervisors, and employees on the interpretation and application of a variety of service specific policies, practices, and procedures. Implements local policy based on national guidelines and directives. Advises management and staff in the interpretation and application of administrative procedures. Coaches facility staff on policies and procedures. Acts as a primary liaison for space, information technology (IT), human resources (HR), office supplies, and other logistical needs.. Responsible for data base content, shared drive and forms and processes. Reviews all requests prior to submission for approval. Knowledge and experience of various computer applications such as Outlook, Word, Excel, PowerPoint, Access, and SharePoint as well as internal/external web applications. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have: Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree, or LL.M., if related, OR, Combination: Applicants may also combine education and experience to qualify at this level. Only graduate education in excess of the amount required for the next lower grade level may be used to qualify applicants for positions at grades GS-09 and GS-11. You will be rated on the following Competencies for this position: Administration and Management Budget Administration Clerical Performance Measurement Problem Solving Quality Assurance Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: No special physical exertion is required. The work is primarily performed while sitting though some work may require periods of standing. The regular and recurring work of the position involves sitting at a desk, conferences, meetings, etc., and occasional visits to activity work sites. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Education A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/. Additional Information Receiving Service Credit or Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed. This job opportunity announcement may be used to fill additional vacancies. If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement. Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.