GENERAL OVERVIEW:
Provides various office and location support activities; identifies, enhances and follows specific processes and procedures to maximize the efficiencies of the business to which the support is being provided; ensures the correct functioning of facilities, office and/or business support services.
ESSENTIAL RESPONSIBILITIES:
1. Identify and follow specific processes and procedures to maximize efficiency and accuracy of the services being provided. These may include several of the following depending on position: reporting facility problems, answer phones and greet visitors, processing calls to the corporation’s centralized public switchboard, dispatch fleet vehicles for business travel, order supplies, maintain a system of providing centralized scheduling for corporate conference rooms and special meetings in multiple company geographic locations, and other activities in support of company operations.
2. Depending on level, may provide guidance and direction to divisional staff performing a variety of corporate supporting activities. These include: Transportation, Receiving & Shipping, Internal Mail Processing, Express Package Shipping and Inventory Fulfillment and Receiving. Also may function as back up for providing these services in absence of other staff.
3. May be accountable to process submitted employee directory changes using the corporation’s Human Resources application. These changes feed other corporate directories and employee access security and electronic mail directories
4. Other duties as assigned or requested.
QUALIFICATIONS:
Minimum
High School Diploma or GED3-5 years of related, progressive experience. Exempted experience requirements effective August 2016.Preferred
Depending on Level; PA Driver’s LicenseKnowledge, Skills and Abilities
Strong written and oral communication skills.Strong relationship building skills.Client focused with strong business acumen.Self-starter with the ability to work under pressure independently and as part of a team.Ability to think strategically and act proactively to create strong trust and confidence with business units.Strong innovative problem-solving capabilities.SCOPE OF RESPONSIBILITY
Does this role supervise/manage other employees? No
WORK ENVIRONMENT
Is Travel Required? No, but local travel may be required
Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.
Compliance Requirement: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.
As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy.
Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.
Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, age, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, age, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability.
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