Summary About the position: This is a RFT (full-time) position located at the Pershing Child Development Center on Joint Base Langley-Eustis VA - Ft Eustis location. Position is guaranteed 35 hours per week. This position may be subject to holidays, nights, weekends and on-call work. Department of the Air Force Child and Youth Programs Employee Child Care Discount applicable to this position (see Additional Information). Responsibilities Oversees the administrative management of the reception area of the CYS program. Receives children, youth, parents, and other visitors in a courteous manner. Answer telephones, ascertains nature of call and directs callers to appropriate staff, takes messages or personally provides desired information. Provides customer services expected in a "First Choice" organization. Utilizes various methods, to include an online or computerized data system, to oversee the collection, accurate accounting and reporting of funds; and to collect and maintain up-to-date statistical data for planning and reporting purposes in accordance with higher headquarters and statutory requirements. Utilizes a computer, electronic cash register system and other office equipment such as a calculator and etc. Provides administrative support including typing/word processing, mail preparation, copying, distribution, telephone calls, and travel orders for CYS personnel Using office automation equipment and word processing software, prepares a variety of correspondences, memorandums, briefings and Daily Activity and other reports required for day-to-day operation. Refers to agency regulations, flip charts, dictionaries, and otl1er typical office reference materials to ensure proper format, grammatical accuracy, and correct spelling. Maintain records, files, statistical data and suspense system. Initiates personnel paperwork as directed and helps track CYS personnel employment requirements to include, but not limited to, investigations, recurring physicals, immunizations, etc. Assists in maintaining leave records and time and attendance records. May utilize the Services Employee Timekeeping System {SETS) to complete weekly payroll. Monitor supplies and resources, preparing invoices, supply and equipment requests. Uses email to send and retrieve messages. Understands and articulates polices relating to patron foes, waiting lists and program events. Coordinates vacancies and reservations for the hourly care program as required. Works cooperatively with Resource and Referral to track program vacancies and occupancy rates as required. May use the Military Childcare website to monitor and place children in vacancies. May be required to work with the US Department of Agriculture (USDA) food program to complete reports and reimbursement requests. Ensure risk management procedures (i.e., abuse prevention, identification, and reporting procedures; accident prevention, etc.) are followed. Assists in facility key control. Performs other duties as. assigned. If interested in this position please preview the online application: https://apply.usastaffing.gov/ViewQuestionnaire/12448050 Requirements Conditions of Employment Qualifications Who May Apply: Open to everyone. Applicants will be categorized by preference(s) and/or priority consideration eligibilities. An applicant's eligibility will be determined based on eligibility claimed in the questionnaire and proof of eligibility MUST be provided with application by the closing date, 06/30/2024 Business Based Action Military Spouse Preference Outside Applicant Veteran Spouse/Widow/Parent of Veteran Transition Hiring Preference In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Qualifying Experience: Minimum of 2 years' experience in working and performing progressively administrative duties. Must be able to operate a computer and system software such as Microsoft Windows. Must have knowledge of grammar, spelling capitalization and punctuation and composition techniques needed to accurately type a variety of materials from written sources or voice records. Knowledge of formatting forms, typing policies and common terminology of the program which the work is to be performed. Possess the ability to communicate effectively orally and in writing in English. Experience working with the SETS, USDA food program, and/or Child and Youth Management System (CYMS) are highly desirable. Must meet specific physical requirements, must pass a physical examination and have required immunizations. Must be able to lift 40 lbs or more. Must be able to obtain a Food Handler's Certificate, and satisfactorily complete installation, state and national criminal background checks. Must satisfactorily complete mandatory training as specified below. Must possess maturity and good judgement and like working" with children/youth and their parents. Education Some federal jobs allow you to substitute your education for the required experience in order to qualify. This position does allow for education substitution in order to qualify. FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Additional Information Child Development Program will provide 100% child care fee discount for all CYP direct care staff for the first child enrolled in a full-time or regular part-time DAF CDP. A 25% discount will apply for any additional children of direct care staff. Direct care staff must spend a minimum of 75% of their work schedule in the classroom including flex employees who average 15 hours a week. Please contact local NAF HR Office for additional information. Individual must fully meet qualification/eligibility/background requirements for this position. This includes providing any supporting documents needed for verification. Applicants must be at least 18 years of age at time of hire. This position requires the incumbent to be able to read, speak, and write English. Male applicants born after December 31, 1959 must be registered for Selective Service. Direct deposit is required. Satisfactorily complete an employment verification (E-Verify) check. A probationary period may be required. Pre-employment requirements must be satisfactorily met prior to Entrance on Duty (EOD). Payment of Permanent Change of Station (PCS) costs is not authorized, based on a determination that a PCS move is not in the Government's interest. Multiple positions may be filled from this job opportunity announcement. And additional selections may also be made from this job opportunity announcement. Selection(s) are subject to restrictions resulting from hiring preferences and priority consideration eligible. This is a Nonappropriated Fund (NAF) position carrying out Morale, Welfare and Recreation (MWR) activities for the Air Force and Space Force. This position is included in a bargaining unit. Union Name NAIL and Local or Chapter Name LOCAL 11.