Posting Details

Job Title Administrative Support Associate I Requisition Number RE47558 Working Title Customer Service Representative Department Name 3J521:Employee Benefits Work Location Lexington, KY Grade Level 41 Salary Range $15.83-25.30/hour Type of Position Staff Position Time Status Full-Time Required Education

AA

Click here for more information about equivalencies: https://hr.uky.edu/employment/working-uk/equivalencies Required Related Experience

3 yrs

Required License/Registration/Certification None. Physical Requirements Sitting for long periods. Lifting up to 25 pounds. Shift Monday – Friday: 8:00 AM-5:00 PM; and hours may vary. Job Summary We are seeking a dynamic and dedicated Customer Service Specialist to join our HR team. This position will provide exceptional HR service and support to our employees, new hires, and applicants. The role will be the initial point of contact for all HR inquiries and provide high quality, timely information leveraging various communication channels and software (in-person, phone, email, chat). The responsibilities of this position will be to listen carefully to each customer’s inquiry and respond with accurate and insightful answers referencing the appropriate HR services, policies, procedures and benefits, in a timely manner based on the complexity of the inquiry and established internal performance standards.

Skills / Knowledge / Abilities The ideal candidate will preferable have knowledge in SAP, Microsoft Office, data entry, and have filing experience. Strong background in understanding benefits preferred. Does this position have supervisory responsibilities? No Preferred Education/Experience Deadline to Apply 10/13/2024 Our University Community We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.


As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.


Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.