Administrative Support Associate I/UKHC
University of Kentucky Federal Credit Union
Posting Details Job Title Administrative Support Associate I/UKHC Requisition Number RE49119 Working Title Admin Support Associate I Department Name H4005:Office of Patient Experience Work Location Lexington, KY Grade Level 07 Salary Range $17.50-27.31/hour Type of Position Staff Position Time Status Full-Time Required Education
Duties – Maintains accuracy of the UK HealthCare website, Office of Patient Experience SharePoint site, patient guides, maps, and other materials. Makes suggestions for improvement or additional resources that are needed.
UK HealthCare Ambassador/Navigator – Greets patients, guests, faculty, and staff at multiple locations across the enterprise. Provides information to patients, guests, faculty, and staff. Liaise among departments, facilities, and staff to address the needs of patients, guests, faculty, and staff. Effectively problem solves for patients and guests while instilling confidence in UKHC. Acts as wayfinder for patients, guests, faculty, and staff.
Internal Employee Being Considered (IEBC) Skills / Knowledge / Abilities Advanced word processing, office procedures, administrative abilities or database management. Does this position have supervisory responsibilities? No Preferred Education/Experience Must have Associate’s Degree or higher and at least 2 years in customer service. History in medical setting highly preferred. Deadline to Apply 02/13/2025 Our University Community We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.
As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.
Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.
AA
Click here for more information about equivalencies: https://hr.uky.edu/employment/working-uk/equivalencies Required Related Experience3 yrs
Required License/Registration/Certification None Physical Requirements Sitting at computer workstation for extended periods including data entry; repetitive motions, and occasionally standing or walking with objects up to 10 lbs. Shift Monday through Friday, 5:00 a.m. – 1:30 p.m. Job Summary Wayfinding Coordinator – Provides daily support to team, ensuring consistent communication is disseminated and the appropriate feedback is given to team members on a consistent basis while escalating what is necessary. Ensures students and volunteers working at information desks are properly organized and utilized. Makes sure that other front line areas are given up-to-date information. Assists patient experience manager in making sure performance of staff is at optimal level. Monitors trends, manages data and runs reports for leadership while offering performance improvement ideas. Represents the Office of Patient Experience in meetings and other activities.Duties – Maintains accuracy of the UK HealthCare website, Office of Patient Experience SharePoint site, patient guides, maps, and other materials. Makes suggestions for improvement or additional resources that are needed.
UK HealthCare Ambassador/Navigator – Greets patients, guests, faculty, and staff at multiple locations across the enterprise. Provides information to patients, guests, faculty, and staff. Liaise among departments, facilities, and staff to address the needs of patients, guests, faculty, and staff. Effectively problem solves for patients and guests while instilling confidence in UKHC. Acts as wayfinder for patients, guests, faculty, and staff.
Internal Employee Being Considered (IEBC) Skills / Knowledge / Abilities Advanced word processing, office procedures, administrative abilities or database management. Does this position have supervisory responsibilities? No Preferred Education/Experience Must have Associate’s Degree or higher and at least 2 years in customer service. History in medical setting highly preferred. Deadline to Apply 02/13/2025 Our University Community We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.
As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.
Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.
Confirm your E-mail: Send Email
All Jobs from University of Kentucky Federal Credit Union