**Posting Details** Position Information **Position/Classification Title** Administrative Support Specialist **Working Title** Administrative Support Specialist **Competency Level** Journey **Position Number** 301947 **Salary Grade Equivalent** **FLSA** Non-Exempt **Appointment Type** Permanent - Full Time **FTE** 1 = 40 hours/week, 12 months **If time limited, duration date** 09/30/2024 **Department Hiring Range** $34,602-$41,281 **EEO-1 Category** Administrative Support Workers **SOC Code** 43-6014 - Secretaries and Administrative Assistants, Except Legal, Medical, and Executive Position Overview **Primary Function of Organizational Unit** The Undergraduate Admissions Office is responsible for providing quality services necessary for maximizing enrollment growth and retention. It effectively communicates information to prospective applicants and applications that have been offered admissions. **Primary Purpose of Position** The primary purpose of the position is to process admissions applications and required documents for consideration, provide quality services necessary for maximizing enrollment growth and retention, and to utilize technology that enhances the deliver of outstanding customer services. **Required Knowledge, Skills, and Abilities** Experience and a working knowledge of BANNER System and AdmissionPros. Must have ability to identify, process and train staff on processing all types of undergraduate applications. It is of great importance that this employee be able to recognize authenticity of all admission documents received. Have great organizational skills and the ability to assist with preparation of training materials. Must be efficient, service oriented, excellent communication skills, multi-task and knowledgeable of the university and admissions procedures. **Minimum Education/Experience** High School Diploma or equivalency and one year of related office experience; or equivalent combination of training and experience. **Licenses or Certification required by Statute or Regulation** N/A **Equal Opportunity Employer** North Carolina Central University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or status as a protected veteran. **Work Hours** Monday - Friday 8-5 **Position required to work during periods of adverse weather or other emergencies** No **Campus Security Authority Designated Position** No Key Responsibilities and Related Competencies **Required Competency** Data Collection/Analysis **Duties** Use CRM and Banner System to process application documents; Monitor email accounts for incoming undergraduate applications/documents; Coordinate document maintenance security of records and file management, and by processing/delivering mail. **Required Competency** Technical Knowledge **Duties** Software and Hardware Operation: Assist with performing required testing during software implementation; Utilize new software/technology to enhance work process; Operate all required equipment at appropriate level; identify and report system problems to supervisor. **Required Competency** Client/Customer Service **Duties** Demonstrate flexibility in work schedule; Respond to customers inquiries in timely manner; Communicate information accurately. **Required Competency** Training and Education **Duties** Professional Development: Apply knowledge or skills necessary for task completion. Keep current on new developments. Actively seek ways to improve processes. **Required Competency** Other Duties as Assigned **Duties** Other duties as Assigned. Posting Detail Information **Posting Number** SPA01380P **Open Date** 09/19/2024 **Close Date** 10/16/2024 **Special Instructions to Applicants** You must complete and submit an electronic application for employment to be considered. Resumes will not be accepted in lieu of completing an electronic application. **Applicants seeking Veteran’s Preference must attach a DD 214 form or those seeking National Guard Preference must attach as NG23A form. Certificate of Release or Discharge from Active Duty with your application during the process of applying to the job posting.** Final candidates are subject to criminal and sex offender background checks. North Carolina Central University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. **Employee Benefits available to** **NCCU** **permanent employees include the following and more:** + Accrued Vacation and Sick Leave + Community Service Leave + NC State – Health Benefits + NCFlex – Vision, Dental, Flexible Spending Account, Life Insurance and more + 11-12 Paid Holidays + Teachers and State Employees Retirement System (TSERS) + Optional Supplemental Plans – 401k, 403b, 457b and 457 + Employee Assistance Program (EAP) + Campus Recreation Center Discount + University Bookstore Discount and more. **Applicant Documents** **Required Documents** 1. Resume/CV 2. List of References **Optional Documents** 1. Cover Letter 2. DD-214 (Veterans Only) 3. NGB23A or NGB22/DD256 (National Guard Only) **Supplemental Questions** Required fields are indicated with an asterisk (*). 1. *Explain your experience working in a Team environment and what it means to provide great customer service.(Open Ended Question) 2. Explain your working knowledge of Banner Finance or an equivalent system.(Open Ended Question) 3. *Explain your working knowledge of Microsoft Office Suite Applications.(Open Ended Question) 4. Explain your working knowledge of report and file maintenance.(Open Ended Question) 5. Explain your working knowledge about preparing progress reports for supervisor.(Open Ended Question) 1801 Fayetteville St., Durham, NC, 27707 // 919-530-6334 //© 2015 NORTH CAROLINA CENTRAL UNIVERSITY To ensure the security of your data, you will be logged out due to inactivity in 3 minutes at . Any data not saved will be lost. Click 'OK' to keep your session active.