Job Purpose: The Administrative Support Specialist supports daily administrative operations and provides support to the leadership team to coordinate office functions within the Nutrition Services program. This role also supports department customer service efforts.

Essential Job Functions:

(Reasonable Accommodations may be made to enable individuals with disabilities to perform these essential functions.)

Answers customer calls, de-escalates situations, assesses, addresses, and documents next steps in the customer service process. Performs general administrative office functions such as copying, collating, and assembling materials, updates and distributes support materials, entering and organizing data and files, tracking audit completion, and monitoring order fulfillment, etc. Distributes department-wide information via multiple modalities. Monitors completion of orientation, on-boarding, and on-going training materials for staff and trainees and distributes materials. Collaborates with the business operations team regarding the maintenance of the customer online meal/supply ordering system. Coordinates meetings and records notes on appropriate system. Maintains customer service contact list, master school calendar, master schedule, and time off calendar. Supports the supply ordering/fulfillment process. Completes audits and documentation for compliance with established work rules. Develops or distributes tools, information, updates, and materials related to Food Safety, Employee Recognition, Training, Production, and SDS. Performs special assignments and or projects as assigned.