ADMINISTRATOR, DISPATCHER 

 

POSITION PROFILE

Proactively review future routes to eliminate potential challenges and create solutions based on customer expectations.  Works with sales, scheduling, field service, inventory control and other functional areas to ensure timely and accurate delivery, pickup and relocation of equipment to customers. Uses advanced scheduling software to provide available windows to customers to satisfy their needs.

 

Job Duties and Responsibilities Routes the trucks efficiently to balance workload and shipping costs while keeping Sales informed and transmitting the proper shipping paperwork to the Oracle Repository Supports various business channels. Provides back-up support for Administrator, Scheduler when applicable. Close Out Previous Day's Routes Coordinates overall voicemails and emails between our internal and external customers. Checking Not Shipped in Dispatch Prep to ensure all required units have been scanned and loaded daily. Reconciling routes (aborts, uploading D&As to Oracle etc.) Maintaining resource calendar to ensure adequate resources are available. Relocation processing to validate completion. Verify the integrity, update, and provide feedback on metrics reporting. Update the Issue Log Validating, Publishing, Printing, and Finalizing Routes Printing RMAs/D&As Forecasting, Coordinating Resources Truck Fleet Performs timely ship confirms (MO & Imminent) Coordinate same day route changes (Surprise Pick-up) Coordinates the requirement of 2+ man team/delivery for Production machines. Makes the decision on the most cost-effective solution for overflow routes (3PL carriers) Coordinates directly with the customer to get completed paperwork signed and dated accurately. Manages the return of inventory for cancelled orders. Responsible for truck ETA’s Place services calls as required. Provides time frame authorizations. May require printing out bills of lading. Performs other duties as assigned.

 

QUALIFICATIONS (Education, Experience, and Certifications)

Typically requires: 

High school diploma or equivalent education Minimum of 1 year customer service experience Ability to use advanced software tools. Proficiency in Microsoft Word, Excel)   KNOWLEDGE, SKILLS, And Abilities Customer First oriented Strong customer service and communication skills Problem solving skills. Ability to multitask. Ability to work in a team environment. Ability to interact professionally at all levels internally and externally. Ability to follow all facility security and safety rules.

 

Working Conditions, MENTAL AND PHYSICAL DEMANDS

Typically works in an office environment with adequate lighting and ventilation, and a normal range of temperature and noise level. Work assignments are diversified. Interpret, comprehend, and apply complex material, data, and instruction – prepare, provide, and convey diversified information. Minimal physical effort required. Work is mostly sedentary but does require walking, standing, bending, reaching, lifting, or carrying objects that typically with less than 10 lbs. (e.g., papers, books, files, and small parts, etc.). Moderate dexterity – regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination

 

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.