**Job Type:** Regular **Time Type:** Full time **Work Shift:** Day (United States of America) **FLSA Status:** Non-Exempt **When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.** At the direction of the Director of Research Administration Process Improvement and Training (RAPIT), the RAPIT Administrator is responsible for supporting the operationalization and implementation of new systems and processes in research administration at Beth Israel Deaconess Medical Center (BIDMC). They will administratively maintain the RAPIT Learning Management System and act as back-up support for the Research Administration Training Program. The Administrator will collaborate with the Executive Director of SPA and RAPIT Director to ensure that the research enterprise has up to date policies and supporting documentation. **Job Description:** **The following statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. The following statements are not intended to be an exhaustive list of all duties, responsibilities and skills required of this position:** **RAPIT Learning Management System/Web Support** : + Under the direction of the Director, administratively maintain the infrastructure, resources, and tools necessary to operationalize SPA process improvements, while continuously monitoring progress to enhance customer service for the research community. + Oversee the RAPIT Learning Management System, including identifying the most effective platforms to use and learning new platforms as needed. Routinely review the RAPIT website to ensure that information and resources are up to date. + Collaborate closely with the Director to identify and update necessary R&AA policy documents within the BIDMC portal and work with ARC to replace outdated documentation to align with the strategic plan. + Routinely review the CASPER portal page to ensure that information and resources are up to date. **Training and Onboarding** **:** + Support the strategic and tactical development of the RA onboarding training program by assisting with creating (written and video), editing, and uploading training materials. + Facilitate the design and delivery of Principal Investigator (PI) training programs by assisting with creating, organizing, editing, and uploading supporting content. + Coordinate and ensure comprehensive support for the Research Administration Pipeline programs by scheduling meetings, facilitating follow-ups and acting as an administrative guide for smooth transitioning from their prior role to their new role, thereby fostering growth and support for careers in Research Administration at BIDMC. + Support training programs throughout SPA, including for Sponsored Programs Contracting (SPC). **Process Improvement & Documentation and Communication** **:** + Facilitate communication within the Sponsored Programs Administration (SPA) community by utilizing a variety of tools and channels such as newsletters, quarterly RAMP meetings, intranet, and best-practices documentation to ensure consistent and accurate updates are conveyed. + Collaborate with the managers on their initiatives to codify streamlined processes and training materials for pre-award support activities, enhancing grant submission training and facilitating career growth through special projects. + Collaborate with the Director and PIs to identify challenges in grant submissions and management. Leverage this feedback to co-create and execute streamlined processes that enhance the grant life cycle. + Responsible for formatting the weekly emails and uploading them along with all necessary supporting documents to the RAPIT site, ensuring consistency and accessibility. **Other** **:** + Facilitate high-impact meetings, organize training and educational events. + Compile data on grant submissions and other as requested and provide reports and other visual aids as requested. + Other duties as assigned. **Required Qualifications:** Associate's Degree required; Bachelor’s degree preferred. 1 to 3 years of Research Administration experience required. Exceptional organizational skills. High level of knowledge and capacity to understand systems, translate to others, and guide on the use to increase efficiency. Must be proficient in Microsoft Office, especially Excel. Prior experience with process improvement, systems management and training. Prior experience with and understanding of funding agency systems and regulations required, including Grants.Gov eRA Commons and Proposal Central, and 2 CFR 200. Familiarity with hospital, university and sponsored research environment. **Competencies:** **Decision Making:** Ability to make decisions that are guided by general instructions and practices requiring some interpretation. May make recommendations for solving problems of moderate complexity and importance. **Problem Solving:** Ability to address problems that are varied, requiring analysis or interpretation of the situation using direct observation, knowledge and skills based on general precedents. **Independence of Action:** Ability to follow precedents and procedures. May set priorities and organize work within general guidelines. Seeks assistance when confronted with difficult and/or unpredictable situations. Work progress is monitored by supervisor/manager. **Written Communications:** Ability to communicate clearly and effectively in written English with internal and external customers. **Oral Communications:** Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers. **Knowledge:** Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations. **Team Work** : Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members. **Customer Service:** Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations. **Social/Environmental Requirements:** Work requires periods of close attention to work without interruption. Concentrated effort of up to 4 hours without break may be required. Work requires constant response to changing circumstances and using new information to adjust approach and to quickly respond to new needs. No substantial exposure to adverse environmental conditions. **Health Care Status:** NHCW: No patient contact.- _Health Care Worker Status may vary by department._ **Sensory Requirements:** Close work (paperwork, visual examination), Color vision/perception, Visual clarity <3 feet, Conversation, Telephone. **Physical Requirements:** Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time, with walking and standing required only occasionally. This job requires frequent sitting, Fine Manipulation using one hand, Keyboard use. There may be occasional walking. Rarely there may be Lifting and carrying items weighing up to 10 lbs. **As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. Learn more (https://www.bilh.org/newsroom/bilh-to-require-covid-19-influenza-vaccines-for-all-clinicians-staff-by-oct-31) about this requirement.** **More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.** **Equal Opportunity** **Employer/Veterans/Disabled**