Business unit, Department, Reporting

Business Unit: Cloud Platform Solutions

Department: Digital Workspace Management

Reporting: Ops Manager: Onsite and Remote Operations

Core Description

Co-ordinate and drive operational tasks within the team. Streamline the business functions within the BU as well as other BU’s and Third Parties.

Key Deliverables / Primary Functions

•    Working with internal BCX processes to manage and to deliver contracted SLA agreements
•    Constantly drive to reduce re-active incidents
•    Manage and maintain pro-active maintenance to promote end point health
•    Keep calls and other information updated in the relevant systems.
•    Communicate with end point users 
•    Communicate to Management about the unforeseen problems.
•    Work with Third Parties to ensure delivery of services
•    Delivery of services within the SLA matrix
•    Liaise with other technical employees to ensure service delivery.
•    Adhere to contracted or agreed reporting
•    Assist where applicable with technical first line or remote support  
•    Booking of devices/peripherals and keep updated records
•    Adhere to internal administrative processes

Core Functional Skills & Capabilities Microsoft OfficeSAPAdministrativeIT TerminologyCore Behavioural Competencies Coping with pressures & setbacksFollowing instructions & proceduresPlanning & OrganisingWorking with peopleMinimum Qualifications NQF 4: Grade 12 National DiplomaAdditional Education -Preferred /Advantage Experience

2 Years Experience

Certifications Professional Memberships in Relevant Industry Level of Engagement & Span of Control Special Requirements / Employment Condition Valid Drivers licenseRequired to travel locallyAbility to work staggered hours, shifts, overtime and respond to call-outsWorkplace / Physical Requirements BillableHybrid Remote Worker

BCX is an equal opportunity employer and appointments will be made in line with our employment equity plan and talent requirements. We seek to promote the employment and advancement of designated groups, inclusive of people with disabilities, while building an inclusive workforce that embraces diversity.