OBJECTIVE

The Administrator is responsible for a variety of tasks, which may include processing changes to policies, processing carrier requests, reviewing and attaching all client requests received via email and voicemail, while maintaining a positive work environment and an effortless customer experience. This is a contract for 12 months with the possibility of extension.

KEY RESPONSIBILITIES

Demonstrate and maintain complete understanding of the Digital Services processes

Execute all administrative responsibilities within the applicable quality standards set by the company.

Maintain a working knowledge of all applicable portals, customer relationship management systems, and policy management systems.

Document all details of client/carrier requests and interactions in the appropriate system, using the applicable templates

Respond to and process client and Insurance Company requests, utilizing appropriate resources.

Manage daily workload in accordance with company standards.

Exhibit accountability with regards to handling assigned work, including following up within the appropriate time frames and referring files requiring approval or assistance for handling.

Respond favorably to all coaching and training provided, make use of self-coaching tools where available, and actively participate in your Employee Quarterly Check-Ins with your Team Leader.

Perform other duties as assigned.

QUALIFICATIONS

Ontario Secondary School Diploma (OSSD) or equivalent.

Strong computer skills.

Post-secondary education is an asset.

Experience working in a customer service environment is preferred.

Availability to work various shifts and days of the week as required.

Ability to handle fluctuating work volumes in a fast paced, customer focused environment.

Ability to work independently and in a team environment.

Ability to communicate clearly and concisely.

WORKING ENVIRONMENT

Employees generally work in an office setting.

Most of the work is done sitting at a desk using a company issued phone and computer with opportunities to move about the office when needed.

If you require assistance or accommodation during our recruitment process, please notify Human Resources so that we can review and consider how we may be able to assist you based on your individual needs.

#WeAreHCC

www.hubcustomercentral.com

www.hubinternational.com

Department Office Administration & Clerical

Required Experience: 1-2 years of relevant experience

Required Travel: No Travel Required

Required Education: Diploma