Job Description

Provide efficient and effective administration support to ensure the smooth running of a functional area.

Hello Future Administrator (SSD Balancing Official) 

Welcome to FNB, where we believe help is at the heart of human greatness. Our vision is to be a great business helping to create a better world. 

As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts 
come together and ignite effective change.   

Are you someone who can:  

Deliver customer service through adherence to quality service standards Comply with relevant statutory, legislative, policy and governance requirements and adhere to processes and procedures related to area of specialisation  Ensure operational excellence through the delivery of work processes according to defined quality standards Investigate and resolve customer disputes relating to self-services devices on CARE. Investigate and resolve customer disputes received from other banks via QDMS (interbank query system) Log and view footage to determine the validity of customer’s claims. Monitor and clear the office account daily. Confirm that customer refunds for all valid claims are processed daily. 

You will be an ideal candidate if you:  

Have Grade 12 Have 1 to 3 years’ experience in a similar environment 

You will have access to:  

Opportunities to network and collaborate Challenging Working Opportunities to innovate 

We can be a match if you are:  

Always doing the right thing – Fight for ethical conduct and transparency, both inside and outside Curious – Believe in insight, creativity, and its power to unlock value Deeply Invested – Take initiative and be a leader in your own right Valuing differences – Be inclusive, gracious, decent, and humble Building Trust not Territory – Create a culture of sharing Courages – We’ve built a culture of bravery by speaking our minds and encouraging others to do the same 

Are you interested to take the step? We look forward to engaging with you further. Apply now!

Location: FNB POPS Namibia SSD Department

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*All applications must be done via the Group’s application portal.  To access the portal click on the link below.

https://firstrand.wd3.myworkdayjobs.com/FRB

Job Details

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

19/03/25

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.