Job Title: Administrator
Job Description

The Customer Service Specialist acts as the primary customer point of contact in a manner that maximizes customer satisfaction. This role is responsible for order entry and management, understanding product flow, backorder management, processing returns and credits, processing service requests including preventative maintenance (PMs) and repairs, and partnering cross-functionally to operate customer service for both U.S. and International sales. Additionally, this person will take on responsibilities of the Shipping & Receiving Specialist, working with operations staff to provide support in the areas of order fulfillment, shipping and receiving, inventory management, general operations, and independent project work.

ResponsibilitiesAccurately enter manual orders to support customer requests, including the recording of detailed information about the order.Partner with sales management to draft, propose, and provide quotes to customers.Propose the purchase of service plans to customers when consoles are sold, where appropriate.Answer incoming inquiries in a professional, courteous, and efficient manner.Handle all incoming issues, resolving them or assigning tasks to the appropriate team within Customer Service/fulfillment or other internal team members.Anticipate and mitigate any issues before they can negatively impact the customer experience.Triage issues and ensure timely resolution.Proactively communicate surfaced issues to the customer to address and resolve them as quickly as possible.Communicate updates of order lines/order issues to customers effectively and timely.Understand and prioritize incoming requests using in-depth knowledge of critical and customer-specific needs.Adjust customer order quantities within the Enterprise Resource Program (ERP) to properly reflect the flow of goods.Collaborate with various supply chain touchpoints (distribution centers, transportation companies, etc.) to research item status for all work assigned to prevent customer order issues.Process credits, re-ships, and returns.Assist in identifying and implementing continuous improvement/department efficiencies, including updating and developing Standard Operating Procedures (SOPs) and process documents.Partner with internal teammates on leasing products and warranties.Collaborate cross-functionally with sales, marketing, finance, legal, operations, and quality teammates.Respond and communicate directly with customers on all order management service requests.Essential SkillsHigh School Diploma or GED2 or more years of relevant experience (Customer Service, Order Management, and/or Shipping & Receiving)Ability to lift up to 50lbsAdditional Skills & QualificationsBachelor’s degree preferred.Proven customer service experience in medical device, healthcare, or a regulated environment preferred.MS Office required; Great Plains experience preferredCritical thinking skills preferred, demonstrated by making accurate decisions at the time of discovery while also recognizing when additional input is needed from other internal partners.Customer-service oriented with excellent listening, problem solving, analysis, and conflict resolution skills.Ability to work under pressure.Ability to work independently - self-directed and able to work without supervision - and as part of a team.Energetic and eager to tackle new projects and ideas.Work Environment

- 8am-4:30pm, onsite, business casual dress code with flexible start and end times depending on workload\n- Office setting 75%, labeling/order entry in warehouse 25%

Pay and Benefits

The pay range for this position is $26.50 - $28.85/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Eden Prairie,MN.

Application Deadline

This position is anticipated to close on Apr 14, 2025.

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\n \n About Aston Carter:\n

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

\n Diversity, Equity & Inclusion\n

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

\n Hiring diverse talent\n Maintaining an inclusive environment through persistent self-reflection\n Building a culture of care, engagement, and recognition with clear outcomes\n Ensuring growth opportunities for our people\n

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

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