Job Description The Department for the Aging (NYC Aging), through its Bureau of Social Services (BSS), is seeking a professional with experience in contract oversight, provision of social services, and analytical skills. Under administrative direction, with latitude for independent action and judgment, the Administrator of Contract Management will: - Perform central coordination role across the Bureau of Social Services portfolio to develop, modify and standardize assessment tools and processes across program areas on an annual basis to ensure that the assessment process is fair, clear and consistent and reflective of program and agency-wide standards. Additionally tools must incorporate performance metrics and other NYC Aging goals and objectives. - Create and maintain Online program tools to reflect program standards based on NYC Aging goals and objectives and be in line with current New York State Office for the Aging (NYSOFA) service regulations. - Perform analysis of the performance metrics and program assessment results to identify compliance patterns, emerging risks and opportunities for continuous quality improvement. - Ensure timely submission of vendor performance evaluations in the city's system of record, the Procurement and Sourcing Solutions Portal (PASSPort) annually. - Develop consistent technical assistance practices and contract administration protocols, workflows and guidance for contract management staff. - Oversee the Bureau's settlement and grievance process to ensure that client rights are protected. - Oversee the Bureau's response to emergencies and coordinate with other Department Bureaus. - Manage, coordinate and track the roll-out of new and innovative projects that involve our Bureau's contractors. - Liaise with the Department's Training and Capacity building unit to communicate training needs, and partner in the development and ongoing provision of trainings for staff. - Provide back up to NYC Aging's Program Officers by performing program assessments and meeting with providers. Qualifications 1. A baccalaureate degree from an accredited college and four years of satisfactory, full-time progressively responsible clerical/administrative experience requiring independent decision-making concerning program management or planning, allocation for resources and the scheduling and assignment of work, 18 months of which must have been in an administrative, managerial, executive or supervisory capacity. The supervisory work must have been in the supervision of staff performing clerical/administrative work of more than moderate difficulty; or 2. An associate degree or 60 semester credits from an accredited college and five years of satisfactory, full-time progressively responsible experience as described in "1" above, 18 months of which must have been in an administrative, managerial, executive or supervisory capacity. The supervisory work must have been in the supervision of staff performing clerical/administrative work of more than moderate difficulty; or 3. A four-year high school diploma or its educational equivalent and six years of satisfactory, full-time progressively responsible experience as described in "1" above, 18 months of which must have been in an administrative, managerial, executive or supervisory capacity. The supervisory work must have been in the supervision of staff performing clerical/administrative work of more than moderate difficulty; or 4. Education and/or experience equivalent to "1", "2" or "3" above. However, all candidates must possess the 18 months of administrative, managerial, executive or supervisory experience as described in "1", "2" or "3" above. Education above the high school level may be substituted for the general clerical/administrative experience (but not for the administrative, managerial, executive or supervisory experience described in "1", "2" or "3" above) at a rate of 30 semester credits from an accredited college for 6 months of experience up to a maximum of 3½ years. Additional Information The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.