This position provides a wide variety of administrative and support services to the property management team. Performs office work directly related to property management and the general business operations of the Association.
Your Responsibilities: Provides administrative support to the property management team. Assists with resident follow up on work orders, requests and enforcement issues when coordinator is not available. Ability to work flexible hours to include weekends. Responsible for ordering supplies for the office, along with any items needed for association events if requested. Provides partial weekend coverage for resident requests, along with support of seasonal pool monitor requests. Assists with supporting Operations Manager with obtaining proposals and ordering of materials needed for the field crew. Supports General Manager with pulling monthly reports, analysis, etc., needed for Board meetings. Ensures that the telephone is answered properly, promptly and messages are handled courteously, accurately and in a timely manner. Prepares welcome letter packages for mail out, preparation of community email updates, newsletters etc. Maintains, updates and coordinates homeowner information in computer database daily. Collects mail daily. Prepares move-in packages for new move-ins on a weekly basis. Audits move in reports monthly for unreported move- ins. Maintains inventory of common areas keys, amenity access cards for residents and re-order as needed following established procedures. Distributes amenity cards and guest passes as needed. Assists with set-up, reservations, sign-in, etc., for large association sponsored event. Audits and eliminates duplicates and incorrect addresses in Connect. Help to maintain the data of the amenity system access controllers. Demonstrates FirstService Residential’s values of Loyalty, Integrity, Respect, Fun, Teamwork, Work Ethic and a Positive Attitude. Follows safety procedures and maintains a safe work environment. Performs other job-related duties as directed. Skills & Qualifications:Education/Training: High School Degree or equivalency required. Associates Degree in Business Administration or related field would be a plus.
Experience/Knowledge/Abilities: Must have a friendly personality; possess good basic computer and customer service skills. One (1) to Two (2)
years of customer service experience and a strong commitment to customer service principles and practices. A self-starter with excellent telephone skills. Good organizational skills.
Computer Literacy: Intermediate proficiency in Microsoft Windows software. Ability to prioritize work with
minimum supervision.
Compensation: $23 / hour
Schedule: Sunday – Thursday 8am-5pm
Disclaimer: This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.
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