Job Description

Hello Future Operations Administrator

Welcome to WesBank, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.

As part of our talent team in WB Motor Sales Channel, The Operations Administrator function comprises of:
Operations, to ensure customer service are delivered to both dealers and Originating Equipment Manufacturers (OEM). All releases, transfers, buyouts, sales cancellations, queries, and management of the dealer’s floorplan.

Are you someone who can:

Build relationships that allow for the managing of expectations; the sharing of knowledge and diverse insights; and the creation of buy-in.Work independentEngage in cross-functional relationships to obtain and to provide work support.Delivers customer service through adherence to quality service standardsEnsure high quality and accuracy when capturing informationEnsure operational excellence through the delivery of work processes according to defined quality standardsIdentify and utilise opportunities to assess and improve own performanceContribute to cost efficiencies through responsible utilisation of work-related resourcesEnsure full understanding of customer needs to deliver a quality service.Ensure customer service solutions are aligned to the business operational plan; organizational values and service standards.Communicate how customer service solution will be implemented and secures buy-in.Ensure product knowledge and advice is technically accurate and provide customers with relevant information to keep them informed of products and service options.Ensure resolution of customer queries and complaints timeously and ownership of issues Analyse customer feedback to help improve customer service.Propose ideas to improve customer service.Ensure compliance with relevant statutory, legislative, policy and governance requirements in area of accountabilityEnsure implementation of relevant policies, governance, and practice standards across the business. Ensure compliance is adopted in terms of systems and procedures as laid out by organisation and review in response to audit findings and changes.Understand competencies and skills required for own and employee's development and performance.Identify development needs and select effective solutions to address own and employee development needs.

You will be an ideal candidate if you:

Matric /Relevant QualificationExperience: 2 – 5 Experience Operations Administration within Financial Services Industry

You will have access to:

Opportunities to network and collaborateA challenging working environmentOpportunities to innovate

   

We can be a match if you are:

Adaptable and curious Analyse complex data sets Thrive in a collaborative environment. Apply now if you are interested in taking the next step. We look forward to engaging with you!

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Job Details

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

07/02/25

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.