Direct the facility admissions activities by driving the admissions process, developing, implementing and maintaining revenue-generating strategies.

ESSENTIAL FUNCTIONS:

· Provide leadership to the Admissions Department and cultivate the function of the department as an integrated team.

· Implement the strategic plan of the business development and marketing department as it pertains to admission to the facility and direct potential clients to treatment.

· Provide leadership in addressing quality management issues related to crisis triage, evaluation, intake, and admission to the facility.

· Assign/distribute scheduled evaluations, intakes, or admissions as dictated by request and hospital census.

· Conduct quality assurance and quality improvement programs for all crisis triage, evaluation, intake, and admission services.

· Perform follow-up communication functions and generate recommendations for organizational leadership.

· Provide orientation, in-service, and continuing education programs for department staff and other internal positions responsible for crisis triage and/or evaluation services.

· Serve as a clinical liaison with referral sources.

· Work to improve efficiency and quality in delivering services within the department, responsible for developing and meeting departmental goals and objectives.

· Ensure that the department is up to date on and compliant with new laws and regulations.

· Train and supervise staff.

· For assigned shift will plan, assign, supervise, and perform required duties to ensure patient safety and the efficiency of the department.

· Prioritization of potential admissions, considering patient needs and the facility’s capability and capacity to meet that needs in the most appropriate manner.

· Knowledge of appropriate clinical assessment, diagnoses, and interventions with patients.

· Provide guidance and direction to staff and encourage/build mutual trust, respect, and cooperation among team members.

· Ensure that EMTALA log, if applicable, is completed for each patient seen by admissions.

· Participate in staff training by serving as a preceptor for new admission team employees.

· Demonstrate a positive, empathetic, and professional attitude toward customers always. When patient needs are not met, acknowledge and work to resolve complaints. Recognize that patient safety is a top priority.

OTHER FUNCTIONS:

· Perform other functions and tasks as assigned.

EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:

· Bachelor’s degree in a social services field is required.

· Master’s degree in a social services field or RN preferred.

· Two or more years’ experience in a healthcare admissions role is preferred.

LICENSES/DESIGNATIONS/CERTIFICATIONS:

· May require licensure by the state for this position.

· CPR and de-escalation/restraint certification required (training available upon hire and offered by facility).

· First aid may be required based on state or facility.