Responsibilities UHS National Call Center (a UHS company) Our mission is to be the leader in evidence-based, integrated treatment for co-occurring mental health and substance use disorders through clinical services, education, and research. Our vision is to be the best at delivering effective, lasting treatment and to provide superb experiences across our continuum of care in all places. Due to tremendous growth our national call center is adding experienced ADMISSIONS COORDINATORS at our regional office conveniently located in Brentwood, TN Are you looking to make a difference in your community? Looking for a company with a true career path and positive environment? This is a full-time role with excellent benefits, professional working environment and work that makes a difference. Benefit Highlights · Challenging and rewarding work environment · Competitive Compensation & Generous Paid Time Off · Excellent Medical, Dental, Vision and Prescription Drug Plans · 401(K) with company match and discounted stock plan · SoFi Student Loan Refinancing Program · Career development opportunities within UHS and its 300+ Subsidiaries! Position Summary: The Admission Coordinator is responsible for administrative tasks and response to initial inquiries associated with the admission center. Observes and after successful completion of the prescribed introductory period, answers calls from prospective patients from across the country in need of addiction treatment. Using focused listening, investigative, and communication skills the AC engages with prospective patients to identify their particular need and ultimately converts the call to an admission for the appropriate treatment solution. Thoroughly and clearly documents each patient interaction. Essential Job Duties: Answers phone calls, emails, chats and texts in a timely manner according to established guidelines, from prospective patients seeking mental health and/or addiction treatment, referral accounts, mobile assessors, and business development representatives in the field. Accurately and completely records all patient and patient-related interactions and information in MS4. Provides reports, reviews documentation, and takes calls, emails, chats and tests as a backup as required. Follows up with patients as needed or as requested by managers. Identifies outpatient leads and refers them to the appropriate team member for qualification. UHS Who we are: One of the nation’s largest and most respected providers of hospital and health services, Universal Health Services, Inc. has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500 corporation, annual revenues were $11.6 billion in 2020. In 2021, UHS was again recognized as one of the World’s Most Admired Companies by Fortune; in 2020, ranked #281 on the Fortune 500; and listed #330 in Forbes ranking of U.S.’ Largest Public Companies. Headquartered in King of Prussia, PA, UHS has 89,000 employees and through its subsidiaries operates 26 acute care hospitals, 334 behavioral health facilities, 39 outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located in 38 U.S. states, Washington, D.C., Puerto Rico and the United Kingdom. Career development opportunities across UHS and its 300+locations! Qualifications Education: High School Graduate/Equivalent Knowledge: Minimum of 6 months – 1 year of experience in transactional/relationship sales preferred. Skills: Shows genuine empathy for those struggling with mental health and addiction issues. Demonstrates excellent listening skills and the ability to recognize verbal and non-verbal cues. Consistently demonstrates through conduct and communication the stability required to credibly and effectively assist patients. Ability to inspire patient confidence. Has basic knowledge of psychiatric and addiction treatment and administration. Demonstrates ability to clearly and succinctly communicate in both written and verbal forms. Demonstrates an active desire to drive for results; steadfastly pushes self; consistently meets and/or exceeds goals. Must be able to work in a fast-paced environment with demonstrated ability to manage multiple competing tasks and demands. Ability to remain calm and diffuse high-tension situations. Ability to exercise good judgment and apply common sense understanding to carry out instructions furnished in written or oral form. Must have strong working knowledge of Microsoft Windows operating systems, Office software, and some exposure to CRM systems. EEO Statement: All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws. We believe that diversity and inclusion among our teammates is critical to our success. Notice: At UHS and all subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates with matching skill-set and experience with the best possible career at UHS and our subsidiaries. We take pride in creating a highly efficient and best in class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card or bank information, etc.) from you via email. The recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail etc. If you feel suspicious of a job posting or job-related email, let us know by contacting us at: https://uhs.alertline.com or 1-800-852-3449