Admissions Counselor Schedule: The working schedule for this position is 10am-6:30pm OR 11am-7:30pm Saturday through Wednesday. Who We Are ACC is one of the nation’s largest open-admission animal shelters, whose mission is to End Animal Homelessness in NYC. We touch the lives of nearly 30,000 animals each year. ACC is more than an animal shelter; we are a resource to the community, always seeking ways to keep the human-animal bond intact. With a 90% placement rate, our progressive, life-saving initiatives contribute to the successful placement of our animals. We strive to find loving homes for homeless and abandoned cats, dogs, guinea pigs and rabbits, both by adopting animals directly to the public and by partnering with more than 200 dedicated animal placement organizations (our New Hope partners). We also help keep NYC communities safe and rescue animals in need, responding to emergencies that involve animals as well as keeping our doors open 24/7 for people and animals in need. Summary The Admissions Counselor is a key member of the ACC team, ensuring that animals entering our centers are set up for the best possible outcomes from the very first interaction. By providing safe, supportive environments free of judgment, the Admissions Counselor allows owners and finders of animals to seek assistance without fear or embarrassment. The Admissions Counselor spends time with each client working to understand the true nature of the situation and provides appropriate resources ranging from surrender prevention options, alternatives to shelter relinquishment, and acceptance of the animal into our programs. ACC never turns away an animal, but we do seek to work collaboratively with each client to ensure their animal has the best opportunities provided to them. For animals entering the centers, the Admissions Counselor helps determine placement pathways by documenting key information about the animal’s history, known behavior, and habits. They take great, flattering photos of each pet, and communicate with a variety of departments to ensure everyone has what they need to help our animals succeed. Essential Job Functions : + Provide a low-stress experience by using fear-free practices when handling the intake of animals that may be ill, injured, and/or behaviorally challenging. + Assist clients in the admittance of animals through comprehensive interviews and completion of all necessary paperwork. Provide appropriate counseling based on circumstances while providing empathy and compassionate support to clients experiencing challenges related to their pets. Through counseling, determine if prevention or deferment of admission is possible with additional support. 
 + Accurately record all information provided by the pet owner or guardian regarding the animal’s history, health, and behavior. Accurately and completely enter this information utilizing our shelter software. Salary and Benefits: $22.00 / Hour ACC values work/life balance and offers a generous paid-time-off (PTO) package that includes vacation time, birthdays off, personal days and sick pay. We also value physical and mental health by offering a great open access Cigna medical, dental and vision insurance at a low premium to our employees as well as 401K and Pension, Life Insurance. We also have on-the-job training for 2-4 weeks, periodic all staff trainings to include safety, DEI, cross training, and other growth opportunities. Because ACC is a nonprofit, employees may be eligible for loan forgiveness, cancellation, and/or consolidation under the Public Service Loan Forgiveness program (PSLF). Created under the College Cost Reduction and Access Act of 2007, PSLF allows borrowers who work full time for nonprofits and government agencies to have their outstanding debt forgiven tax-free on Federal Direct Loans, after making 120 qualifying monthly payments under a qualifying repayment plan. Please see the attached Job Description and Benefits Flyer for more details. Qualifications: + At least 1 year of customer service experience required. + Positive, compassionate attitude, and good computer skills required. + High School Diploma or equivalent is preferred; relevant coursework in animal care or a relevant field is a plus. + Certification in animal handling or fear-free practices is a significant advantage. + Experience volunteering at animal shelters or other service organizations is highly valued. + Ability to thrive in a fast-paced, high-stress environment. + Treats animals and people with respect, viewing individuals as collaborators. + Capable of maintaining discretion and confidentiality. + Attention to detail with efficient task performance. + Competent in clearly documenting conversations and interactions. + Excellent communication skills. + Team-oriented and friendly demeanor. + Availability to modify schedule with little notice. + Passion for animals and ability to interact calmly. + Ability to lift up to 75 lbs and stand for 8+ hours. + Must be bilingual in Spanish.