Maintains admission guidelines by writing, updating, and recommending changes to admission criteria, policies and procedures. Markets programs and facilities by preparing and providing informational brochures; writing and placing advertisements; answering questions; conducting tours. Obtains applicant information by requesting completed applications and medical information; verifying and clarifying information ; interviewing patients and family members; explaining admission criteria. Screens patients by comparing patient's condition to admission criteria; evaluating and accepting or rejecting patients; referring patients and family to other programs and institutions. Admits patients by completing admission and financial responsibility forms; coordinating and arranging physical, social, emotional, and support service requirements, including transportation. Resolves patient/family dissatisfactions by investigating concerns; recommending changes in service policies and procedures. Prepares admissions reports by collecting, analyzing, and summarizing data and trends. Keeps patients safe by following safety policies, procedures, and regulations. Protects organization reputation by keeping information confidential.