Location: Binghamton, NY Category: Professional Posted On: Mon Oct 21 2024 Job Description: Budget Title: Admissions Assistant (SL-2) Salary: $49,261 Essential Functions: + Develop and instill a customer service philosophy and culture, monitor and assess customer service as provided in person, on phones and through virtual communications + Supervise and manage operations staff and front desk staff + Develop, maintain and run data edits to ensure the integrity of the admissions record and use edits to troubleshoot day-to-day record clean up + Develop and build automated system loads requiring knowledge of Banner and Slate + Ensure applications are being processed accurately and efficiently + Review and assess core admissions processes and make recommendations to streamline processes and improve service + Assist with Banner & Slate testing, upgrades and troubleshooting + Take part in the training of new staff and students on admissions processes + Oversee and monitor admissions email boxes, maintain canned answers, evaluate answers being sent out and provide statistics + Develop and implement a training plan and calendar for the admissions cycle. Continuously assess, adjust and provide necessary training as needed. + Understand the admissions application process and be prepared to help others understand as needed + Troubleshoot and assist staff when issues arise + Implement and execute quality control procedures to ensure accuracy in critical areas of admissions + Assist with the implementation of new systems, the training and adjustment of procedures and processes that are affected by such systems + Assist in building processes in Slate and training documentation for staff + Assist in implementation of new Slate functionality Job Requirements: + Bachelor's degree + Demonstrated analytical thinking + Excellent customer service skills + Demonstrated ability with learning new systems/technology + Ability to work successfully as part of a team + Ability to communicate effectively in a fast-paced office environment Preferred: + 1- 3 years of experience with CRM system (e.g., Slate, Salesforce) + 1-3 years of experience with a student information system (e.g., Banner, PeopleSoft) + 1-3 years of experience providing training or instruction Visa sponsorship is not available for this position Additional Information: Offers of employment may be contingent upon successful completion of a pre-employment background check and verification of degree(s) and credentials. Binghamton University is a tobacco-free campus. Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor's Office of Employee Relations at (518) 474-6988 or via email at info@goer.ny.gov Payroll information can be found on our website https://www.binghamton.edu/offices/human-resources/payroll/ Cover letters may be addressed "To the Search Committee." Postings active on the website, accept applications until closure. For information on the Dual Career Program, please visit: https://www.binghamton.edu/offices/human-resources/prospective/dual-career/index.html Equal Opportunity/Affirmative Action Employer The State University of New York is an Equal Opportunity/Affirmative Action Employer. It is the policy of Binghamton University to provide for and promote equal opportunity employment, compensation, and other terms and conditions of employment without discrimination on the basis of age, race, color, religion, disability, national origin, gender identity or expression, sexual orientation, veteran or military service member status, marital status, domestic violence victim status, genetic predisposition or carrier status, or arrest and/or criminal conviction record unless based upon a bona fide occupational qualification or other exception. As required by Title IX and its implementing regulations Binghamton University does not discriminate on the basis of sex in the educational programs and activities which it operates. This requirement extends to employment and admission. Inquiries about sex discrimination may be directed to the University Title IX Coordinator or directly to the Office of Civil Rights (OCR). Contact information for the Title IX Coordinator and OCR, as well as the University's complete Non-Discrimination Notice may be found here (https://www.binghamton.edu/diversity-equity-inclusion/policies-and-procedures/title-ix-.html) . Binghamton University is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation to participate in the job application or interview process, contact: Ada Robinson-Perez, ADA Coordinator email: arobins@binghamton.edu or 607-777-3660.