Description + Review medical documentation for all admissions, complete medication reconciliation, and obtain admission orders from physicians. + Facilitate emergency transfers for patients presenting with emergency medical conditions outside of the facility’s capabilities. + Review referrals from hospitals, facilities, and other community agencies for medical and behavioral acuity and respond within facility policy timeframes. + Respond to inquiries about the facility and provide appropriate recommendations. + Conduct assessments to determine the appropriate level of care within the facility. + Collaborate with other facility medical and psychiatric personnel to ensure appropriate recommendations and admissions. + Facilitate admissions process for incoming patients including assessment, consent, and inventory of patient belongings. + Perform insurance benefit verifications and secure initial pre-authorization for treatment and admission. + Monitor patient status throughout the admissions process in accordance with facility policy and/or physician orders. + Utilize multiple web-based programs to track and review referrals. + Communicate projected admissions to designated internal representatives promptly. + Ensure all clinical information from referral sources or patients (including medical comorbidity information) is received, when possible, prior to patient admission. + Schedule (when applicable) and complete pre-admission assessments, consult with the admitting physician and communicate disposition recommendations to the patient or their family. + Possess skill in preparing and maintaining appropriate medical record documentation that will result in authorization at the level of care being requested of the payor. + Complete initial pre-authorization for treatment and admission prior to admission, when possible, and within payor timeframe guidelines. + Admit the patient to the registration and accounting system. Complete all admission and consent forms with the patient. + Demonstrate a positive, empathetic, and professional attitude toward customers always. When patient needs are not met, acknowledge and work to resolve complaints. Recognize that patient safety is a top priority. + When a patient’s needs are not met, acknowledge and work to resolve complaints. Recognize that patient safety is a top priority. + Coordinate care for patients who are not being admitted and ensure that they receive appropriate follow-up care and referrals. + Demonstrate a sense of urgency related to the importance of patient safety and provide excellent customer service. + Responsible for conducting safety checks and ensuring that supervision is conducted at 15-minute intervals, as noted in special precautions, or in accordance with individualized supervision guidelines as needed.