ESSENTIAL FUNCTIONS:

· Respond to inquiries about the facility within facility policy timeframes.

· Ability to develop therapeutic relationships with patients and families.

· Perform benefit eligibility to ensure patient benefits are active at the time of admission. Communicate benefit eligibility to the business office and the patient or significant other.

· Collaborate with other facility medical and psychiatric personnel to ensure appropriate recommendations regarding pending referrals.

· Coordinate admission and transfer from referral sources and between levels of care within the facility.

· Maintain knowledge of milieu management.

· Communicate projected admissions to designated internal representatives promptly.

· Ensure all clinical information from referral sources or patient (including medical comorbidity information) is received, when possible, prior to patient admission.

· Schedule (when applicable) and complete pre-admission assessments, consult with the admitting physician, and communicate disposition recommendations to patient or their family.

· Possess skill in preparing and maintaining appropriate medical record documentation that will result in authorization at the level of care being requested of the payor.

· Complete initial pre-authorization for treatment and admission prior to admission, when possible, and within payor timeframe guidelines.

· Admit patient in the registration and accounting system. Complete all admission and consent forms with the patient.

· Demonstrate a positive, empathetic and professional attitude towards customers always. When patient needs are not met, acknowledge and work to resolve complaints. Recognize that patient safety is a top priority.

OTHER FUNCTIONS:

· Perform other functions and tasks as assigned.

EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:

· Degree in nursing. 

· Experience in the managed care pre-certification process, level of care assessments and utilization preferred.

LICENSES/DESIGNATIONS/CERTIFICATIONS:

· Current licensure as a Registered Nurse and able to practice in the state of Louisiana. 

· CPR and de-escalation/restraint certification required (training available upon hire and offered by facility).