About US: At POD Health, we enhance patient outcomes by integrating technology and personalized care. Our services—Telehealth, Remote Patient Monitoring (RPM), Chronic Care Management (CCM), and Community Health Initiatives (CHI)—ensure patients receive the care they need, wherever they are. Through our Telehealth and RPM services, we ensure that patients have real-time access to healthcare, empowering them to manage their health proactively and avoid unnecessary hospital visits. Our Chronic Care Management programs create tailored care plans for patients with chronic conditions, ensuring ongoing support between office visits. Additionally, our Community Health Initiatives focus on addressing health disparities, making care more accessible to underserved populations. At POD Health, we strive to make healthcare personal, proactive, and accessible for all. Admissions Specialist / Visit Facilitator Position Summary Pod Health is seeking a highly organized and detail-oriented Admissions Specialist / Visit Facilitator to join our dynamic care team. This dual-role position focuses primarily on managing patient admissions and post-visit processes, while also supporting patient-provider interactions as needed. The ideal candidate will possess strong administrative skills, a passion for patient care, and a proactive approach to operational excellence. Primary Role: Admissions Specialist Objective: To oversee all post-visit processes, ensuring timely and accurate follow-up, service enrollment, and documentation management. Core Responsibilities: + Post-Visit Review: + Review provider notes and patient records in EMR + Identify required follow-up actions, including service enrollments and care updates. + CRM Management: + Create and manage CRM opportunities for various service lines. + Track and update patient progress and service outcomes in CRM. + Data Management: + Ensure all patient data is accurate and up-to-date. + Verify insurance, service eligibility, and demographic information. + Documentation Compliance: + Review and submit all required patient documentation. + Ensure compliance with healthcare regulations and company policies. + Service Coordination: + Coordinate with internal case managers and service specialists. + Communicate effectively to resolve outstanding tasks and service delays. Secondary Role: Visit Facilitator Objective: To ensure seamless patient-provider interactions by managing appointment preparation, technical setup, and visit coordination. Core Responsibilities: + Pre-Visit Preparation: + Confirm appointments by contacting patients 30 minutes prior to their scheduled visit. + Assist with Telehealth setup, ensuring proper video and audio functionality. + Appointment Management: + Notify providers of patient readiness and share key visit details. + Manage cancellations and reschedule appointments in coordination with the Scheduling team. + Patient Support: + Assist patients with troubleshooting technical issues before and during visits. + Ensure patients have completed all required consent forms. + Real-Time Problem Solving: + Handle last-minute changes such as cancellations or no-shows. + Utilize waitlists to fill open slots and maintain provider schedules. Qualifications and Skills Required: + Education: + High School Diploma or GED required; Associate or Bachelor’s degree in Healthcare Administration, Public Health, or related field preferred. + Experience: + 1-2 years of experience in healthcare administration, patient admissions, or care coordination. + Experience with Salesforce, Advanced MD, CCIQ, or other patient management systems is highly desirable. + Skills: + Strong attention to detail and data management skills. + Excellent communication and customer service abilities. + Ability to multitask and manage competing priorities in a fast-paced environment. + Problem-solving skills with a focus on patient-centered solutions. + Technical Proficiency: + Proficient in Microsoft Office Suite (Word, Excel, Outlook). + Experience using healthcare CRM and EMR systems. + Comfortable with telehealth platforms like Doxy.me, Zoom. Key Competencies: + Patient-Focused Mindset: Prioritizes patient care and satisfaction. + Team Collaboration: Works well with internal teams and external partners. + Accountability: Follows through on assigned tasks with minimal supervision. + Process Improvement: Identifies inefficiencies and suggests improvements. + Regulatory Compliance: Understands and adheres to healthcare privacy laws (HIPAA). POD Health provides equal employment opportunities to all employees and applicants for employment without regard to race, religion, color, ethnic origin, gender, gender identity, age, marital status, veteran status, sexual orientation, disability, or any other basis prohibited by applicable federal, state, or local law. Employment Type Full-Time Compensation $20-25