Kforce has a client that is seeking an Adobe Commerce Support Engineer in Washington, DC. Key Tasks: * Technical Support and Troubleshooting: Adobe Commerce Support Engineer will provide expert-level support for Adobe Commerce (Magento), addressing issues related to configuration, functionality, and performance. Troubleshoot and resolve platform-related incidents efficiently, ensuring minimal downtime * Issue Prioritization and Assessment: Evaluate incoming support requests, assess their urgency, and prioritize tasks based on impact and client needs; Manage workload effectively to balance urgent issues with ongoing support tasks * Platform Maintenance and Optimization: Perform regular platform updates, patches, and maintenance to keep Adobe Commerce secure, optimized, and aligned with industry best practices; Familiar with Adobe's Site-Wide Analysis Tool (SWAT) * Collaboration with Development Teams: As an Adobe Commerce Support Engineer, you will work closely with development and DevOps teams to resolve complex issues, support system integrations, and optimize performance for a seamless user experience * Documentation and Knowledge Sharing: Maintain comprehensive documentation of support procedures, troubleshooting steps, and solutions to enhance the team's knowledge base and support efficiency